Operations and Facilities Coordinator

Operations and Facilities Coordinator

The Bearded Ladies Cabaret is looking for an Operations and Facilities Coordinator to join our staff. The Operations and Facilities Coordinator will serve as the primary hospitality lead for all Bearded Ladies projects and events. They will manage Bearded Ladies box offices and support front of house needs. They will coordinate travel, housing, and on site hospitality for staff, artists, administrators, and technicians and will serve as the primary liaison between the Beards and various rental facilities including performance venues and rehearsal spaces. Part of the role will involve working alongside the Artistic Director and Staff Producer to scout potential venues. They will contribute to identifying and solving the administrative needs of a fast-moving production company.

We actively welcome and encourage folx to apply from equity-seeking groups, including those who identify as indigenous, black, people of color, trans, nonbinary, queer, people with disabilities, and intersections of those identities.

Apply if you would describe yourself with some or all of the following statements:

1. You are enthusiastic about ensuring audiences, artists, and technicians have a great experience and may be someone who prides themself on anticipating people’s needs.
2. You have at least 2 years experience in a customer-facing role.
3. You have experience with a pop-up or temporary occupancy project in a non-traditional space (examples include a pop-up bar, a Fringe performance, or DIY venue).
4. You are not afraid of confrontation or direct communication, particularly with vendors or landlords who are not meeting expectations.
5. You thrive in a highly collaborative, team-oriented work culture and can communicate effectively with colleagues, in both in-person and remote environments.
6. You have great time management skills and can handle moving multiple projects forward at once.
7. You are detail-oriented and take satisfaction in setting up a welcoming space.
8. You enjoy the thrill of getting a good deal on things like airline tickets and crowd-pleasing snacks.
9. You have some experience with box office or ticketing platforms (Eventbrite, Ticketleap, Salesforce, Brown Paper Bag, etc.)
10. You love the word “Queer”.
11. You adore the performing arts.
12. You are committed to working equitably and with an anti-racist lens.

Compensation: This is a part-time hourly position eligible for health and vacation benefits. Hours average 25/wk, but can scale up to full time (40 /wk) at moments of high production. The role is $22 to $25/hr dependent on experience. At the moment, we are planning full time work September to December with a return to part time in January but can negotiate around the candidate’s availability and experience.

Accessibility Transparency: This job will involve some lifting of up to 35 pounds (think water jugs) and sometimes being the first person in a site that will need significant cleaning. The role also requires interfacing directly in person with the public. This role must have reliable transportation (we compensate mileage).

Bearded Mission: The Bearded Ladies Cabaret is a queer arts organization that sits on your lap and sings you a story. Whether it’s an opera, a home-made cabaret, a musical walking tour, or a show on a truck, we employ song, spectacle, storytelling, and heart to welcome audiences into moments of joy, healing, and subversion. Through sharing our original pieces and creating bespoke platforms for performance at home in Philadelphia, nationally, and abroad, we nurture artistic connection for a community of misfits, rabble-rousers, chanteuses and the people who love and need them.

Bearded Values: One central value to all our artistic and administrative practice is heart. By practicing with “heart” we mean practicing with humanity, care, vulnerability, and clear communication. As we live in both the process of artmaking and the systems that support that work, we aim to work with equity, prioritizing people (artists, technicians, and administrators) over products. We see our work as rooted in queer liberation, which does not exist without the liberation of all oppressed groups. Prioritizing liberation and heart in art making means creating a healthy space with systems of support for artists, administrators, and technicians. For a more detailed look at our values and mission: see HERE.

Where you will work: As of March 2026, The Bearded Ladies are currently operating in a primarily remote work environment, with some in-person meetings, and onsite time for performances. This balance of in-office and remote time is evolving. The Operations and Facilities Coordinator must be based in or willing to relocate to the Philadelphia area. They will be expected to be on-site for prep and execution of Bearded Ladies in-person events. In 2026 we will have a home-base as we prepare for a large-scale installation piece premiering in Sept 2026, however we have a history of performing in traditional and non-traditional spaces. Past projects have taken place at FringeArts, in the empty Wanamaker building, at a nightclub and in an abandoned grocery store.

Process: The hiring process will involve two rounds of interviews. The first will be a 20 minute Google Meet with two members of the Bearded Ladies staff and the second will be a 45 minute Google Meet.

Full Job Description:
Here is a general overview of the responsibilities of the role.

Box Office Management:
● Set up and run an online tickets sales platform and in person box office during all events
● Respond to emails and phone calls about ticketing questions, including refunds, exchanges, etc.
● Respond to accessibility requests
● Provide Beards team (and any partners) with regular ticketing updates
● Safety/Security liaison work as needed
● House management including writing house reports, tracking ticket sales, getting accurate audience numbers
● Interfacing with volunteers
● Work with Managing Director to hire and manage necessary temporary staff to support the above
● Work with Marketing Manager to determine and create necessary signage
● Be on site for most performances
● Collaborate with Marketing Manager on Merchandise Sales

Company Management:
● Work with staff producer to arrange all necessary travel, housing, and ground transportation for visiting artists and Beard tours
● Handle rental bookings and emergent housing and transportation issues, ensuring all travel runs smoothly
● Set up appropriate per diem rates
● Greet and welcome artists, designers, and Beards staff at rehearsals, workshops, performances, and make sure that they have what they need to do their jobs well
● Stock food, beverages, and other supplies for rehearsals, workshops, performances, etc.
● Maintain inventory and track location of company management supplies (including food, etc.) as locations change
● Reliable source of personal transportation required (mileage reimbursement is included)
● Support Producer with artist needs for touring engagements
● Support Artistic Director and Managing Director with hospitality for events, including planning, hosting
● Responsible for documentation such as incident reports

Venue Management:
● Responsible for all building related needs for multiple temporary locations, including interfacing with property managers and landlords to ensure all Beards spaces are in working order
○ Work with Producer to ensure clear communication with all facilities-related personnel (i.e. landlords, building managers, services providers etc.)
○ Ensure building is ready for artistic work to happen which may include hiring and managing a cleaning crew, setting up dressing rooms and a green room, ensuring HVAC and plumbing are working)
● Collaborate with Producer and Artistic Director on prospecting potential sites for performances, workshops, rehearsals, etc. and creating systems to track options and arrange site visits
● Apply for and secure necessary permits, including bar licenses
● When relevant work with Producer to project manage pop-up bar and concessions
● Open and close any venues or rehearsal spaces: ensuring artists and technicians have access to everything they need in the space
● Managing Trash and recycling, general cleaning and ongoing upkeep
● Support Production Manager in upkeep of storage units and retrieval of items as needed

Staff Member:
● Support Managing Director with administrative tasks around hospitality and office management for staff which may include note-taking at meetings, mailing and shipping, and annual development work.

TO APPLY:
Please submit a resume and cover letter to hiring@beardedladiescabaret.com. Priority is given to applications received by April 10. Applications received after April 10 will be reviewed on a rolling basis until the role is filled.

Cover Letter: Please let us know briefly why you are interested in this position and in working with The Bearded Ladies. Cover letters may be submitted in writing or in video.