Digital Producer

Position Summary

The Digital Producer, reporting to the Senior Digital Producer, manages and drives the execution of LA Phil’s digital platforms and experiences (websites, apps, communications, purchase paths, and ticketing), combining technical fluency, creative problem-solving, strong project management, and attention to detail.
A systems-minded producer with a strong understanding of digital best practices (iterative design, web and app development, email development, data infrastructure, and analytics), the Digital Producer supports day-to-day operations and short- and long-term digital initiatives from concept to launch by aligning requirements with timelines and budgets, translating effectively between technical and creative teams, coordinating production and development needs, and overseeing rigorous testing and delivery to support industry-leading user experiences.
A strong fit for this role is a strategic and analytical thinker with sound judgment, strong time management, excellent follow-through, and a passion for problem solving.

Responsibilities
•Produce technical and interactive projects from initial scoping through development and launch, managing milestones and timelines to ensure timely receipt of project deliverables.
•Define and write feature requirements for technical projects, providing constructive feedback and advocating for systems-level solutions.
•Lead quality assurance and user acceptance testing for digital products, partnering with internal stakeholders and external developers to validate functionality, troubleshoot issues, and ensure features meet usability, design, performance, and release-readiness standards.
•Own email and marketing automation platforms, overseeing end-to-end build and optimization (automation creation, platform integrations, templates, and reporting) to support channel growth, personalization, and customer engagement.
•Research, recommend, and implement new digital technologies, platforms, and best practices—alongside internal process and tool improvements to enhance project efficiency, scalability, cross-team coordination, and user experience
•Produce internal documentation and external use guides to ease staff and customer pain points.
•Partner in the planning, testing, and execution of seasonal announcements, presales, and onsales, managing processes and documentation to ensure smooth operation.

Relationships
Reports To: Senior Digital Producer
Supervises: Part-time Email Coordinator
Interacts With: Marketing, Creative, Sales, IT, Philanthropy, Learning, External Developers and Agencies

Qualifications
•Minimum 3 years of digital experience in creative production, digital marketing, product design or digital agency environments
•Understanding of UX and industry best practices for web and mobile experiences
•Experience working in app and web development, email development and marketing, and dynamic media creation
•Experience overseeing ecommerce platforms, custom content management systems, and ticketing/CRM platforms; Tessitura (or similar) a plus
•Familiarity with data/web infrastructure, APIs, hosting, and analytics tools
•Proficiency with HTML/CSS—additional programming languages (JavaScript, Python, SQL, etc.) a plus
•Excellent written and verbal communication skills, from concept decks and digital strategy overviews to technical documentation and analytics reporting
•Strong creative eye and ability to bridge creative and technical conversations
•Curiosity about digital marketing and creative technology; tracks trends and evaluates new platforms/tools

Skills & Qualities
•Eagle-eyed attention to detail
•Superb communication and organizational skills
•Self-motivated and a proactive problem solver
•Proven ability to manage multiple concurrent projects and priorities
•Ability to work under tight deadlines and manage time effectively
•Creative thinker with a sense of humor

Application Requirements
•Please submit a résumé and cover letter
•If available, please also submit a portfolio or work samples.