Box Office Sub and Front of House Team

Box Office Sub and Front of House Team Member
Employer: Lucille Lortel Theatre
Location: Lucille Lortel Theatre (121 Christopher Street, NYC)
Start Date: Approximately April 27, 2026
Deadline to Apply: Applications will be accepted through April 19, 2026

The Lucille Lortel Theatre provides reasonable accommodations to applicants and employees with disabilities. Please let us know if you require accommodation during the hiring process.

The Lucille Lortel Theatre seeks an enthusiastic, reliable, and customer-focused individual to join our Front of House team. This team plays a vital role in shaping the audience experience and ensuring smooth and safe operations throughout the productions in our historic West Village Off-Broadway venue. We are hiring one person to fill multiple roles:

Ticket Seller (box office)
Ticket Taker (greeter/ticket scanner)
Usher

Previous Front of House or customer service experience is a plus but not required. Familiarity with AudienceView Unlimited ticketing system is preferred but not required.

The ideal candidate will:
Demonstrate excellent customer service and interpersonal skills
Work calmly under pressure, multitask, and pay close attention to detail
Communicate clearly and professionally
Thrive in both independent and team settings
Be committed to fostering an inclusive, anti-racist environment
Have a passion for theatre and audience engagement

Compensation
$20/hour. This is a part-time, hourly, non-exempt W-2 employee position.

Benefits
Flexible paid time-off policy.

Schedule
Individuals are expected to be available for as many as eight performances per week. Nights and weekends required.

Responsibilities

Ticket Seller
Processing payments, handling cash and credit cards, and using AudienceView’s ticketing system.
Providing information about events, assisting with ticket purchases, addressing customer inquiries, and resolving issues.
Keeping accurate records of ticket sales, inventory, and customer information.

Ticket Taker
Greet and welcome guests with professionalism and warmth
Scan tickets and help patrons find their seats
Manage lobby and restroom traffic
Resolve guest concerns and ensure a positive audience experience
Monitor audience safety and comply with emergency procedures and FDNY regulations
Conduct post-performance walk-throughs (e.g. light cleaning, lost-and-found)

Employment will be contingent on the applicant obtaining FDNY certificates of fitness including but not limited to F-03 or S95, depending on assignment. Employer will pay certificate fees. Team members will be cross-trained in all three positions. This position reports to the Operations Manager and House Manager.