Box Office and Community Engagement Coordinator

Position Opening: Box Office and Community Engagement Coordinator
GRAMMY-winning baroque orchestra APOLLO’S FIRE seeks an eager arts administrator to serve as Box Office and Community Engagement Coordinator. This full-time exempt position will report to the Director of Marketing and Community Engagement.

About Us
GRAMMY® award-winning ensemble Apollo’s Fire (AF), based in Cleveland, OH, is one of the world’s leading period-instrument baroque orchestras. Under the direction of Artistic Director Jeannette Sorrell, AF performs approximately 40 concerts per year in Northeast Ohio, maintains a growing Chicago series, and tours nationally and internationally at venues including Carnegie Hall, the BBC Proms (London), and the Metropolitan Museum of Art.

AF’s educational and outreach programs bring music into schools, neighborhoods, and community spaces, reaching thousands each year through workshops, FREE Family Concerts, and innovative programming. Apollo’s Fire has an annual budget of approximately $4 million (with ticket sales nearing $800k).

Apollo’s Fire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable organization and music community.

Our Mission
Apollo’s Fire brings the music of the past to life for today’s audiences with passion and
authenticity. Through historically informed performance and innovative programming, we
invite audiences to connect with our shared cultural heritage—breaking down barriers
and opening doors to discovery, joy, and belonging.

Responsibilities

Community Partnerships
Cultivate new and existing partnerships with arts organizations and community organizations, under the oversight of the Director of Marketing & Community Engagement
Assist with the logistics of marketing trades with partner organizations
Maintain and grow relationships with community contacts at AF’s venue-churches, seeking out opportunities to promote shows with church networks
Seek out additional ways to support our community through presence at community events

Group Sales
Targeted outreach to businesses, arts, choral, and university groups to increase attendance and engagement with Apollo’s Fire throughout the broader community
Administer an in-house mailing program to maintain relationships with community groups
Serve as the main point of contact for any patrons looking to purchase group tickets to Apollo’s Fire performances

Marketing Support
Assist the Director of Marketing & Community Engagement with the pickup and distribution of print materials, including codifying processes and tracking where materials are placed
Assist with and increase AF’s social media presence by brainstorming ideas and gathering content
Manage program ad sales and seek out additional sources of program ad sales revenue

Student Engagement
Build on AF’s existing work with local colleges and universities, developing and implementing strategies to increase student attendance at concerts and events
Oversee and recruit local Student Ambassadors

Box Office
Dedicated phone answering hours 9-12 hours per week, as well as filling in when needed for the Patron Services Manager
Manage donation requests by creating, tracking, and sending ticket vouchers
Assist with large mailing projects
Manage the creation and updating of pew tags (signs denoting assigned seats at venue-churches)

Front of House
Support front-of-house operations at 75% of events
Serve as house manager in rotation with Patron Services Manager and Director of Marketing and Community Engagement

Merchandise
Manage AF’s CD and merchandise inventory
Track and ship orders as necessary
Research, propose, and order new merchandise

Education
Oversee school workshop and family concert planning and on-site logistics with oversight from the Director of Marketing and Community Engagement and in collaboration with the Director of Artistic Operations & Touring
Post-performance community events (Afterglows)
Oversee food ordering, coordination, setup, and tear down at roughly eight events per year

Accessibility
Oversee printing of large print programs
Coordinate with ASL interpreters when applicable
Review and update accessibility provisions on the website for each venue
Research opportunities for enhanced accessibility offerings

Qualifications
Required
Bachelor’s degree in business, marketing, communications, or related field
1-2 years of marketing or box office experience
Proficiency with CRM systems (Spektrix preferred) and standard office tools
A car and a valid driver’s license

Preferred
Experience in the performing arts or cultural sector

Skills & Attributes
Excellent interpersonal and communication skills
Highly organized with strong attention to detail
Collaborative, proactive, and solutions-oriented
Passion for the arts and commitment to mission-driven work

Compensation & Terms
Salary: $42,000 – $45,000, commensurate with experience
Comprehensive benefits package including:
100% employer-paid health insurance (employee-only).
Employer-subsidized monthly HSA contribution.
Two weeks of paid time off, one week paid time off between Christmas and New Year’s with office closure, seven company bank holidays, and two additional personal floating holidays.
Optional employee subsidized dental coverage.
Optional employee-subsidized 403(b) retirement plan.
This is a full-time, on-site position requiring evening and weekend hours based in Cleveland, with periodic travel to Chicago.

To Apply
Please submit your cover letter and résumé to search@apollosfire.org. In your cover letter, we invite you to share not only your experience, but what inspires you about this role and how you envision contributing to the future of Apollo’s Fire.

Position open until filled.

APOLLO’S FIRE ● Passion. Period.