Individual Giving Manager

Arizona Opera

Phoenix, AZ

Work Location: In-office


  • Full Time
  • Phoenix, AZ (Remote)
  • Sat, Nov 5, 2022
  • Work Location: In-office
  • Opera

Website Arizona Opera

Job Title: Individual Giving Manager
Location: Phoenix, Arizona
Department: Development
Reports To: Director of Development
FLSA Status: Not Eligible for OT (Exempt)
Classification: Full time

The Individual Giving Manager is an enthusiastic relationship builder who works closely with the Director of Development, Associate Director of Development, and Institutional Relations & Sponsorships Manager to advance the philanthropic goals of Arizona Opera through individual giving and events to support the company’s full array of programmatic, educational, and strategic initiatives.
The Individual Giving Manager is responsible for achieving contributed revenue goals of the Annual Fund, and manages a portfolio of current and prospective individual donors giving between $1,000- $5,000 annually, with a strategic focus on portfolio upgrades and acquisition in a high-growth environment. This position works to expand the donor base by identifying, cultivating, and soliciting new prospects, and continuing to develop and expand the individual giving program. The Individual Giving Manager also works with the Development Operations Manager to manage the company’s membership program, including the creation and production of development collateral, and fulfilling membership benefits.
The Individual Giving Manager attends all Arizona Opera performances and special events for donor cultivation and logistical support.

Essential Job Functions:

Portfolio Management – 65% (roughly 5 hours/day):
• Manage a portfolio of donors and prospective donors giving up to $5,000 annually through all phases of the moves management cycle, with a strategic focus on growing the number of donors giving at the $1,000 (Crescendo) and $2,500 (Bravo) levels
• Meet or exceed revenue and other performance objectives, including the completion of 10-20 personal visits with assigned prospects/donors each month
• Build increasing levels of involvement and support among individual donors and prospects through planning and execution of recruitment and cultivation events, donor benefit events, and regular correspondence
• Maintain accurate and up-to-date records of donor contacts and ongoing communications with current donors and prospects
• Work with the development team to create new gift strategies, communications plans, and production of development collateral
• Meet or exceed annual fundraising and special event goals by extending personalized invitations, soliciting event sponsorship and participation, providing concierge-quality service to donors, and cultivating individual donor relationships

Annual Fund & Memberships Management- 25% (roughly 2 hours/day):
• Manage annual solicitation calendar to increase retention rates, acquire new donors, and increase current support from lower level donors
• Oversee creation of all solicitation collateral, including creation of solicitation letters and emails, and liaising with mail house vendors to ensure quality and meet mailing deadlines
• Liaise with Marketing department colleagues on materials creation, timely distribution, and results tracking through Arizona Opera e-marketing tools

Volunteer Engagement – 10% (roughly 1 hour/day):
• With the Director of Development and Associate Director, work with key volunteer committees (Bravo Committee, Gala Committee) and all 3 volunteer Leagues (Valley Friends, Tucson League, and Prescott Friends) to identify prospects, leverage cultivation opportunities, and support fundraising and event goals

• Minimum of 1 year of experience in fundraising and/or nonprofit administration
• Basic knowledge of fundraising principle and the funding process
• Excellent written and verbal communication skills, with demonstrated ability to motivate and inspire through written word
• Experience with a CRM (customer relationship management) database, such as Raisers Edge or Sales Force. Tessitura experience strongly preferred.
• Bachelor’s Degree or equivalent combination of experience and education
• Passion for opera and the arts strongly preferred
• Must be available to work evening/weekend events, as required

The Successful Candidate Will:
• Be a self-starter and goal driven to initiate donor visits and fundraising calls
• Effectively prioritize and manage multiple tasks simultaneously to meet deadlines consistently
• Have an attitude of service, a commitment to ongoing learning, and ability to contribute to a team
• Take ownership and responsibility to solve problems and achieve business goals while seeking help from others when appropriate
• Be an active listener possessing excellent communication and persuasion skills, both written and verbal, in one-on-one and group settings
• Be self-directed and work independently in an extremely fast-paced work environment focused on growth
• Exercise sound judgment, handle confidential matters with discretion, and develop a broad knowledge of the institution’s programs, practices, policies, and procedures
Computer Skills:
• Proficient with Microsoft Office Suite, including Word, Excel & PowerPoint
• Proficient with Tessitura or other CRM/donor database software
• Proficient in web-based research tools
• Experience with basic publication design preferred (Adobe InDesign, Adobe Photoshop, Canva)

Physical Demands:
Extended periods at work station, using a keyboard, viewing a computer screen and communicating by telephone and in person. Some special event set up and break down may be required.

Work Environment:
Work environment is generally quiet, and in an office setting, but intensifies during periods when the company is in production.

Travel/Other Requirements:
Reliable transportation required and must be able to travel statewide. Flexible schedule that will require working some nights and weekends to attend events, performances, rehearsals, etc., as required.


The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

The Arizona Opera is an Equal Opportunity employer. The Arizona Opera does not discriminate against an Employee or candidate for employment because of his or her race, color, religion, sex, gender identity, sexual orientation, national origin or nationality, age, disability, veteran status, marital status or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, engagements, assignments, training, discipline, termination, promotions or other conditions of employment or career development. We offer reasonable accommodations where necessary to candidates for employment and to our qualified employees with disabilities.

To apply for this job email your details to HR@AZOPERA.ORG