BosTix Associate

Job Title
BosTix Associate
Hours & Location
Part-time, 20 – 30 hours/3 – 5 days per week
Part-time A ssociates are expected to work at least 20 hours per week. More hours are available based on availability and the needs of Bos Tix.
Weekend availability required
The BosTix Associates will be expected to work at both ArtsBoston Booths at Faneuil Hall Marketplace and Copley Square and may occasionally be asked to attend in-person staff meetings off-site.

Salary & Benefits
$20 per hour
ArtsBoston offers part-time staff frequent opportunities to attend arts performances and events. We encourage and support participation in professional development opportunities, including conferences, training, and other skill and experience building offerings.

Reports To
BosTix Manager and Supervisors

Position Summary
ArtsBoston’s BosTix discount ticket program provides audiences with exceptional live arts experiences at an accessible price point. As a nonprofit, ArtsBoston works in partnership with member arts organizations across the region to expand marketing reach, fill seats, and gather actionable patron data. BosTix discount tickets are sold online at www.bostix.org and in person at the ArtsBoston booths at Faneuil Hall and Copley Square. BosTix Associates contribute to the daily operations of the ArtsBoston BosTix Booths at Faneuil Hall Marketplace and Copley Square, providing the highest level of customer service to our customers, and ensuring Boston residents and visitors receive a positive and welcoming invitation to experience Boston’s arts and culture.

DUTIES AND RESPONSIBILITIES
Booth Responsibilities Include:
• Serve as a representative of ArtsBoston at Booth windows including selling tickets, sharing information with visitors about upcoming events and what’s on sale, making recommendations, and assisting wayfinding around the City of Boston.
• Assist BosTix Supervisor with daily operations and business/ticketing systems at the ArtsBoston Booths in Faneuil Hall Marketplace and Copley Square.
• Assist BosTix Supervisors with opening and closing the ArtsBoston Booth.
• Assist in daily maintenance of the ArtsBoston Booths, as directed by the BosTix Supervisors.
• Participate in periodic events and activations at the booths in conjunction with BosTix Manager, Supervisors, and ArtsBoston Deputy and Executive Directors.

Customer Service Responsibilities Include: 
• Provide BosTix customer service at the BosTix Booths and regularly participate in on-going training with BosTix Manager and Supervisors.
• Assist in checking Customer Service email and voicemail to provide timely responses.
• Resolve customer concerns and questions and elevate issues to Supervisors as needed. Record interactions and take note of frequently asked questions, concerns, or comments in daily reports.
• Assist customers with accessibility needs and requests and maintain open communication with member organizations in relation to accessibility offerings.
• Stay informed about arts and culture events in the Greater Boston area.

KNOWLEDGE & EXPERIENCE
• Knowledge of box office operations and/or ticketing systems
• A collaborative mindset and a commitment to supporting team needs
• A self-described people-person:
o Courteous and patient: remains calm, respectful, and solution-focused in a variety of customer interactions
o Friendly: genuinely enjoys engaging with the public and creates positive, uplifting experiences
o Creative: approaches challenges with fresh thinking and practical, solution-focused ideas
• Knowledge of and passion for Greater Boston’s performing and visual arts communities
• Good judgment with the ability to effectively manage the expectations of others, make sound decisions within the scope of the job, and elevate issues as needed

TECHNICAL SKILLS
• Experience with Etix or other ticketing system a plus
• Experience providing customer service in-person, over the phone, and via email
• Familiarity with Microsoft Office Suite

HOW TO APPLY
Submit your cover letter and resume to the BosTix Manager, Leigh Folta, at leighf@artsboston.org with BosTix Associate in the subject line. The resume should feature experiences relevant to the requirements of this position. No phone calls, please.

ArtsBoston is an Equal Opportunity Employer. We are committed to hiring individuals who reflect the diversity of Greater Boston and encourage individuals who identify as BIPOC, women, LGBTQ+, people with disabilities, and of other marginalized identities to apply. Local candidates are preferred. ArtsBoston does not provide visa sponsorship. If you feel you have strong qualifications but do not meet all of the requirements listed above, please apply.

ABOUT ARTSBOSTON
Founded in 1975, ArtsBoston is Greater Boston’s largest nonprofit arts service organization, serving dance and theater companies, musical ensembles, performing arts presenters, museums, and other cultural entities. Our award-winning programs engage over 100 member organizations, serve over 700 arts administrators and artists of color through the Network for Arts Administrators of Color, Boston (NAACBoston), and reach more than 1 million arts consumers each year.

ArtsBoston’s membership ranges from large institutions to smaller, community-based groups; 60% of our members have annual budgets under $500,000. NAACBoston was established at ArtsBoston in 2016 to widen the leadership pipeline and enhance the visibility of professionals of color in Greater Boston’s arts & culture sector. ArtsBoston’s marketing expertise, professional development, and research insights foster the growth of an equitable and inclusive arts community in Greater Boston, one that welcomes and represents everyone.

EQUITY & ACCESS
Equity & access are core commitments interwoven into everything we do at ArtsBoston. These commitments have us acknowledging the unjust structural factors that benefit some social groups and harm other social groups. Sometimes justice demands, for the purpose of equity, an unequal response.

We recognize our part in the collective responsibility to foster an arts community in Boston that is inclusive of individuals who identify as BIPOC, women, LGBTQ+, people with disabilities, including staff, partners, artists, and members of the public. We are continually improving the resources and accommodations that we offer, to ensure that everyone in our community can participate in arts programming with dignity, comfort, and ease.

ArtsBoston aims to cultivate a staff and board culture that fosters a sense of belonging for all, grows individual and collective cultural empathy; and attracts people who are excited about helping ArtsBoston deepen its impact across diverse communities in Greater Boston.