Blume Studios Operations Manager

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.

The Blume Studios Operations Manager oversees the day-to-day operations of Blume Studios. This role serves as the central operational lead for immersive experiences, community events, rentals, and Blumenthal-produced programs, with responsibility for event operations, staffing, facilities, budgets, and guest services. Working closely with internal departments and external producers and clients, the Manager coordinates resources, schedules, and services to deliver events on time and on budget in a fast-paced, live-event environment. The position provides direct leadership to key operational staff and serves as the primary on-site decision-maker during events. Evening, weekend, and holiday work is required as needed to support events and venue operations.

Your impact:

Operations and Leadership

• Coordinates timely, accurate information across relevant Blumenthal Arts departments to ensure effective support for food and beverage, technical production, house operations, ticketing, marketing, and overall organizational awareness
• Leads staffing strategy, training, and scheduling to deliver a welcoming, guest-centered environment while maintaining fiscal responsibility
• Establishes, implements, and maintains policies and procedures to support safe, efficient daily operations
• Determines staffing levels that balance service standards, operational demands, and budgetary considerations
• Coordinates shared staffing strategies with other Blumenthal Arts venues to maximize efficiency and consistency
• Hires, trains, schedules, and supervises experience-specific staff directly or through designated supervisors, in alignment with producer guidelines
• Directly supervises the Blume Studios Technical Production Manager and Merchandise Manager
• Serves, directly or through a designee, as the primary on-site operational decision-maker during events, including issue resolution and emergency response
• Develops, manages, and monitors operating budgets for Blume Studios venues, exercising oversight within approved parameters
• Ensures staff compliance with health, safety, and emergency procedures
• Uses guest feedback, surveys, and operational data to continuously improve service quality and operational effectiveness

Event and Experience Management

• Works closely with external clients and partners such as event producers and rental clients in planning and delivery of their programs
• Partners with internal departments to develop event budgets, space plans, labor schedules, equipment needs, and operational timelines
• Assists with event settlements, reconciliations, and post-event financial reporting
• Maintains accurate venue specifications, layouts, and equipment inventories for internal and external use

Facilities and Venue Oversight

• Serves as the primary liaison with property owners and managers for venues utilized by Blume Studios as well as adjacent properties
• Oversees the condition, cleanliness, and safety of facilities, buildings, and grounds
• Collaborates with the Chief Venue Operations Officer on preventative maintenance and capital improvement planning
• Creates and tracks work orders, following up to ensure timely completion
• Coordinates contractors, vendors, and service providers for maintenance and project work
• Assists with feasibility studies, needs assessments, and evaluation of new or potential venues

Who We Are:

For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.
We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.

Why Join Us:

We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.

Our benefits package includes:
• Medical insurance with no-cost premium for employee only coverage, plus FSA and employer-funded HRA options
• Paid vacation, sick leave, and holiday time to recharge with your loved ones
• Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
• Flexible schedules
• Complimentary tickets
• Vision and dental insurance
• Retirement savings with a 3% employer match to help secure your future
• And more!

Skills You’ll Bring:

• Bachelor’s degree in event or arts management or related field
• At least 5 years of experience in venue operations, including supervisory experience
• Background working with immersive experiences or non-traditional venues preferred
• Strong project, time, and budget management skills
• Excellent written and verbal communication skills with strong attention to detail
• Experience leading teams and collaborating across departments
• Sound judgment and problem-solving skills in live-event environments
• Proficiency with Microsoft Word and Excel; experience with CRM, scheduling, and event management systems preferred
• Strong organizational, facilitation, and interpersonal skills
• Ability to work independently, prioritize effectively, and adapt to changing demands

Physical Requirements:

• Ability to stand and walk for extended periods
• Ability to lift, carry, push, or pull objects weighing up to 50 pounds
• Tasks may require stooping, kneeling, crouching, crawling, and other moderate physical activity
• Requires motor coordination and the ability to work safely in active event environments