Data Coordinator

Knoxville Symphony Orchestra

Knoxville, TN

Work Location: In-office

Symphonic

Website knoxsymphony Knoxville Symphony Orchestra

Reports to: Director of Finance

Status: Full-time; non-exempt

To Apply: Please submit your resume and cover letter to Ned Smethers, KSO Director of Finance, at nsmethers@knoxvillesymphony.com.

Overview:
The Data Coordinator is part of the box office sales team and, along with the rest of the team, is responsible for processing ticket calls, walk-up sales, telemarketing sales, and at-concert sales. The Data Coordinator is responsible for the seasonal programming and maintenance of the KSO ticketing system. In addition, the Data Coordinator is responsible for ensuring that all ticket sales data (both account-based and order-based) is appropriately recoded into the ticketing system and all account-based information is transferred accurately to the Raiser’s Edge database. The Data Coordinator is also responsible for the preparation of all daily and weekly single ticket and subscription sales reports.

Responsibilities:

Customer Service/Ticket Office:
Answer phones
Handle ticket calls with a high level of customer service
Greet customers and visitors
Work box office at scheduled concerts

Data Entry:
Oversee data entry in the box office
Record and maintain accurate detail records of subscription and single ticket sales as required and or requested from the Director of Finance and Marketing Director.
Ensure that data entry specifications for the ticketing system are coordinated with the development department and printed in the box office manual
Enter ticket sales data into Raiser’s Edge accurately and in a timely manner.

Reporting:
Prepare all daily and weekly reports as assigned
Prepare any additional reports as assigned
Work with Finance Director to ensure that all reports are accurate and consistent

Programming:
Seasonally build all subscription and single ticket sales into the KSO ticketing system
Work with the Box Office Manager to ensure that all ticketing information within the KSO System is accurate and functioning properly to ensure accurate and timely ticket sales
Work with the Box Office Manager to ensure that all programming and data are continually updated as the use of the KSO system evolves
Ensure that accurate and current ticket sales information is correctly posted on the Web sales site.

Telemarketing:
Coordinate Telemarketing orders
Ensure that Telemarketing receives all information in a timely manner.
Resolve any communication issues between Telemarketing and the KSO patrons.
Audit all Telemarketing invoices before approving payment.
Work with Telemarketing to coordinate discount programs

Qualifications:
Exceptional interpersonal skills
Exceptional organizational skills
Ability to work and communicate effectively
Ability to prioritize and multitask
Computer experience with Microsoft Word, Excel, Gmail and database programs
Experience with Ticketmaster ticketing system or other ticketing systems.
Background in music or the arts preferred
Evening and weekend work required

To apply for this job email your details to tnewbrey@knoxvillesymphony.com