Lyric Opera of Chicago
REPORTS TO: System Administrator
TERM: Spring 2024-Summer 2025 (Minimum commitment of 12 months)
HOURS: 30 hours per week (In-Office)
Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city.
The Technology Support Intern is responsible for learning and providing Level 1 technical support for the help desk including desktop, network, and peripheral technology infrastructure and service delivery. This position reports to the System Administrator and works closely with all departments for end-user support and service. In addition, the internship offers the opportunity to participate and learn from a variety of current IT projects based on interest such as CRM, Point of Sale, E-commerce, or Networking.
DUTIES AND RESPONSIBILITIES:
Efficiently provide IT help desk services.
Assist with basic troubleshooting with a willingness to learn new technologies.
Use Help Desk ticket system to document all requests & resolutions.
End User account management in Active Directory, Artsvision, CMS, TessRamp, etc.
Perform installation of required hardware/software.
Assist users with basic orientation and training for optimum usage of HWSW.
Act as IT team representative for intake of user assistance requests.
Interface with users via telephone, remote software, or in person to identify, research, and diagnose problems.
Resolve issues or engage other internal/external technical staff to assist, as needed.
Escalate items as appropriate to Level 2 and Level 3 help desk staff.
Participate in one major IT project.
KNOWLEDGE AND SKILLS:
Currently pursuing an undergraduate degree in computer sciences.
Preferably in the second or third year of an accredited college or university.
1+ years of experience in Technology Support, or a related technology-oriented discipline.
Strong skills in MS-Office, Windows, Google, and Desktop support.
Good oral/written, documentation, and user service skills.
Exceptional customer service and communication skills.
Developing general knowledge of hardware and peripheral operations and maintenance, including PCs, Canon and HP LaserJet printers, Wi-Fi, Telephones and Microsoft networks.
Macintosh experience is a plus.
Sitting for extended periods.
This position requires working onsite at the office.
Ability to operate a computer keyboard, mouse and to handle other office equipment.
Ability to occasionally oversee evening or weekend functions, deployments, or performances.
Fast-paced and demanding environment.
Ability to lift 30 pounds.
Job Classification: Part-Time, Non-Exempt Intern
Hourly Rate: $15.80 + Weekly $30 Travel Stipend
Application deadline: March 11, 2024
Lyric Opera of Chicago offers intern benefits including professional development and department workshops, complimentary tickets, and other events.
The Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.
To apply for this job please visit lyricopera.applytojob.com.