SUPPORT SPECIALIST – EDUCATION

JOB SUMMARY
The Support Specialist – Education provides essential administrative and logistical assistance to the Education Department, including the Vice President of Education and Education Program Managers. This role is crucial for the daily operations and success of various arts education initiatives, encompassing direct support for program partners, education audiences, and the faculty of part-time Teaching Artists. Responsibilities include preparing educational materials, coordinating reports, managing data, assisting with performance attendance registration, school contracts, and event coordination. The specialist also supports cross-departmental communications and maintains departmental filing systems and supplies.

ESSENTIAL RESPONSIBILITIES
Education Department Support
•Support the VP of Education and Education Program Managers with assigned project-based work across multiple program boundaries.
•Assist in daily communication with schools, other program partners and the general public, scheduling of volunteers, such as Education Ambassadors, and interns.
•Assist with performance attendance registration.
•Assist the faculty of part-time Teaching Artists in the preparation of materials needed for educational workshops and other artistic projects, both at the Theatre, school sites, and community events.
•Provide support for the preparation of reports, presentations, updating and processing of school contracts, conduct research, compile program data on partnerships, participation, and projects.
•Assist in the organization, set up and coordination of meetings, rehearsals, workshops and conferences.
•Attend education program performances, events, and workshops as assigned, to support program implementation and advocacy.
•Support the maintenance of hard-copy and electronic filing systems and update and maintain department databases.
•Place, expedite and receive supply orders and maintain departmental supplies.
•Perform additional duties to support the education department and McCallum Theatre as requested.

Cross-Departmental Collaboration
•Provide support with cross-departmental communications between front of house, development, marketing, production, and operations, and assist with grant reporting and documentation as needed.

MINIMUM REQUIREMENTS
●A bachelor’s degree or an equivalent combination of program and/or project support experience and a minimum of 3-years of related experience in supporting the coordination of public programs.
●Exceptional interpersonal skills and a can-do solution-minded approach.
●Highly organized and the ability to expertly assist with multiple projects simultaneously.
●A curious mindset and flexibility to respond quickly and thoughtfully to unanticipated needs of complex projects.
●Willingness to learn and collaborate with education staff and across the organization.
●Excellent verbal and written communication skills, including public speaking and presentation.
●Comfortable using computer systems and proficient using Microsoft Office Standard 2019 and Google Workspace software and the capacity to learn additional software programs as needed.
●Ability to work weekends and nights in conjunction with department programs and events.

PREFERRED QUALIFICATIONS
•Knowledge of non-profit setting with experience in program support within an educational and/or arts environment.
•Interest in and/or knowledge of theatre, dance, music and the visual arts.
•Bilingual (Spanish/English) a plus.

WORK ENVIRONMENT
This position operates within a professional, non-profit performing arts theatre and its surrounding exterior grounds. The work environment includes indoor spaces such as the theatre, lobby, backstage areas, and occasionally outdoor spaces like the facility grounds. The role requires flexibility to work during theatre events, including evenings, weekends, and holidays, as necessary.

PHYSICAL REQUIRMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

N=Never Not present F=Frequently: Occurs 1/3-2/3 of time
O=Occasionally: Occurs 1/3 of time C=Constantly: Occurs 2/3 or more

Physical Demands
This position requires the ability to perform the following physical activities:
• Sitting: F
• Walking: O
• Climbing and balancing: O
• Stooping and twisting: O
• Kneeling: O
• Squatting: O
• Crawling: O
• Pushing and pulling: O
• Reaching: F
• Gripping: F
• Keyboarding: F
• Pinching: O
• Neck rotation and extension: O
Lifting and Carrying Requirements
The employee must be able to lift and/or carry:
• Up to 10 pounds: F
• 11–25 pounds: O
• 26–50 pounds: O
• 51–75 pounds: N
• 75–100 pounds: N
• Over 100 pounds: N
Environmental Conditions
The position may involve exposure to the following conditions:
• Uneven ground: NO
• Excessive noise: NO
• Extreme temperatures: NO
• Working at heights: NO
• Noise exposure exceeding 90 dBA during an 8-hour workday: NO

Physical Demands Definitions
Physical Demands Specific physical activities required to perform a job as defined in the position description.
Essential Functions Fundamental job duties of the position as defined by the Americans with Disabilities Act (ADA).

Specific Physical Demands
Sitting Remaining in a seated position.
Standing Remaining on one’s feet in an upright position at workstation without moving about. Not type of surface
Walking Moving about on one’s feet. Note type of surface/irregularities
Climbing Ascending or descending ladders, stairs, scaffolding, ramps, etc., using feet and legs, or hands and arms. Note in terms of steepness, height, surface type.
Balancing Maintaining body equilibrium to prevent falling.
Stooping Bending downward and forward by bending spine at the waist, requiring full use of lower extremities and back muscles.
Twisting Includes lateral rotation of the trunk and spine.
Kneeling Bending legs at knees to come to rest on knee or knees.
Squatting Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles.
Crawling Moving about on hands and knees or hands and feet. Note surface type, distance,
Push/Pull Exerting force upon an object so that the object moves away or toward the force.
Reaching Extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral.
Gripping Seizing, holding, grasping, turning, or otherwise working with hands. Fingers involved only to extent that they are an extension of hand, Includes dimple or forceful grasping.
Pinching Picking, pinching or otherwise working primarily with fingers rather than the whole hand.
Keyboard Repetitive finger motion to press keys.
Neck Rotation Forward flexion, extension or lateral rotation of the head and neck.
Foot Use Repetitive or prolonged movement of the foot and ankle.
Visual Acuity Near-Visual acuity with clarity at 20 inches or less
Far-Visual acuity with clarity at 20 feet or more
Lifting Raising or lowering an object from one level to another-includes upward pulling.
Carrying Transporting an object, usually holding in the hands/arms or on shoulders.
Noise Exposure to noise levels greater than 90 dB per eight (8) hour workday as per OSHA requirements.

WORK AUTHORIZATION/SECURITY CLEARANCE
Proof of eligibility to work in the United States
Criminal, Civil background check will be performed
An equal opportunity employer/Drug Free Workplace

AAP/EEO Statement
McCallum Theatre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ABOUT THE MCCALLUM THEATRE
Located in Palm Desert, California, the McCallum Theatre is a renowned non-profit performing arts theater dedicated to enriching the cultural life of the community through a diverse program of world-class entertainment, arts education, and community engagement. Our mission is to provide a world-class platform for artists while enhancing cultural experiences for our patrons and supporting our local community. To learn more, visit www.McCallumTheatre.org.

Palm Desert, California
The City of Palm Desert was incorporated in 1973 and today numbers more than 50,000 year-round residents. It is centrally located in the heart of the Coachella Valley in southeastern Riverside County. Known as the educational, cultural, and retail center of the desert communities, it is only 125 miles east of Los Angeles and 15 miles east of Palm Springs. The key industries are hospitality, tourism, service, and retail.

A major center of growth in the Palm Springs area, Palm Desert is a popular retreat for “snowbirds” from colder climates (the Eastern and Northern United States, and Canada), who swell its population by an estimated 31,000 each winter. Recently, Palm Desert has seen an increase in residents becoming “full-timers”, mainly from the coasts and urban centers of California, who have come for affordable yet high-valued home prices.

TO APPLY
Please submit a resume and brief cover letter to hr@mccallum-theatre.org with the subject line: [Position Title] – [Your Name].