Senior Manager of Website & Digital Content

Who is the Pittsburgh Symphony Orchestra?
Known for its artistic excellence for more than 120 years, today the PSO is the region’s national and international cultural ambassador. A two-time 2018 GRAMMY® Award-winning orchestral ensemble credited with a rich history of concerts, performances, and recordings with the world’s finest conductors and musicians, the PSO consistently demonstrates a genuine commitment to Pittsburgh’s citizens, regional communities, and vibrant cultural scene.  Now entering its 130th season, the internationally acclaimed Pittsburgh Symphony Orchestra (PSO) engages audiences of all ages through unparalleled live musical experiences, community collaborations, and educational programming that enrich every life with great music.  

Job Purpose:
The Senior Manager of Website and Digital Content is responsible for shaping and maintaining the digital presence of the Pittsburgh Symphony Orchestra across both the website and mobile app. This role ensures that digital platforms serve as dynamic reflections of our artistic mission – supporting ticket sales, donor engagement, community programs, and brand storytelling. The senior manager works collaboratively across departments to deliver a seamless, user-centered online and mobile experience that inspires audiences and advances the organization’s goals.

Essential Duties and Responsibilities:

Develop and implement a comprehensive digital content strategy that supports artistic programming, ticket sales, fundraising initiatives, education programs, and community engagement across website and mobile platforms.

Write, edit, and publish compelling content—including performance pages, artist biographies, blog posts, news stories, donor features, push notifications, and multimedia storytelling—for both web and mobile audiences.

Maintain accuracy and timeliness of concert and event listings, ticketing information, season announcements, promotional campaigns, and app updates.

Collaborate with marketing, development, artistic, and education teams to ensure web and mobile content aligns with organizational priorities and audience needs.

Optimize content for audience engagement, ticket conversions, and donor participation through clear calls-to-action, SEO best practices, and mobile-first strategies.

Partner with design and media teams to integrate images, video, and audio that enhance storytelling and promote the organization’s artistic identity on both platforms.

Manage the digital content calendar to coordinate seasonal announcements, subscription renewals, fundraising campaigns, and institutional messaging across website and app.

Ensure consistency in brand voice, user experience, and accessibility standards (WCAG) across all digital touchpoints.

Oversee mobile app functionality and updates, working with vendors or IT staff to improve user experience, troubleshoot issues, and implement new features.

Develop and manage push notification strategies that drive ticket sales, highlight programming, and increase engagement with donors and audiences.

Monitor website and app performance, track engagement metrics, and recommend improvements using analytics tools (e.g., Google Analytics/GA4, app analytics platforms).

Manage internal pipeline of website and mobile requests and serve as the primary point of contact for content updates, quality control, and digital user experience across web and mobile platforms.

Required Education and Experience:

Bachelor’s degree in communications, marketing, journalism, digital media, or related field, or equivalent experience.

At least four years of experience managing digital content, ideally within a nonprofit, cultural, or performing arts environment.

Experience with content management systems (WordPress, Drupal, or similar) and familiarity with ticketing or event platforms.

Knowledge of SEO, web analytics, accessibility best practices, and mobile-first design principles.
Experience managing or supporting mobile app platforms (content updates, push notifications, vendor coordination).

Basic knowledge of HTML/CSS and digital design tools (Photoshop, Canva, or similar) is a plus.

Appreciation for and interest in the performing arts; ability to translate complex artistic content into engaging, audience-facing messaging.

Strong collaboration and communication skills across departments.

Ability to manage multiple priorities and deadlines in a fast-paced, collaborative environment.

Creative problem-solver with exceptional organizational and project management skills.

Ability to balance long-term strategy with immediate deadlines.

Solid writing, proofreading, and copyediting skills.

Ability to work independently, but also as a member of a team in a large organization.

Ability and willingness to work some irregular hours, which might include occasional evenings or weekends. 

Compensation and Location:

This is a full-time, exempt position with an annual salary range between $65,000 – $75,000 depending on experience.  Compensation includes a comprehensive benefits package, including paid holidays, paid time off, employer paid health benefits, as well as retirement savings options with an employer match. Heinz Hall in downtown Pittsburgh is the work location for this position.  The PSO supports a flexible, hybrid work environment, which currently includes three days per week of in-person work, including occasional work on weekends and evenings during PSO and Heinz Hall concerts or events.

Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applications for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state or federal law.

The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

The PSI recognizes that an individual with a disability may require a job modification/accommodation to enable them to successfully perform a job function. Consideration will be given to such requests. Such requests should be directed to Human Resources.