Patron Services Associate

This is a temporary opening for the 5-week run of the production ROI from August 6th through September 5th, 2026, with potential for repeat assignment for the future production of Perfect Daughter scheduled for February 25th through April 3rd, 2027.

Position Overview 

The Patron Services Associate serves as the primary Box Office representative for San Francisco Playhouse’s off-site performance location at the Creativity Museum in Yerba Buena Gardens for their 2026-27 Season. This role is responsible for independently managing all Box Office operations on performance days, including ticket sales, patron assistance, and cash handling, within a shared, non-traditional venue space. Working in coordination with Concessions staff and Creativity Museum Front of House personnel, the Patron Services Associate ensures a smooth, welcoming, and efficient arrival experience for all patrons attending performances at the off-site location.

This position requires a high degree of trust, autonomy, and adaptability, as the Associate is solely responsible for transporting, setting up, operating, and securing Box Office equipment and funds each performance day. Strong attention to detail, excellent customer service skills, and the ability to work confidently in a mobile, fast-paced environment are essential, along with the flexibility to support evening and weekend performance schedules.

The Patron Services Associate reports directly to the Patron Services Manager. 

Key Responsibilities 

Operate a fully independent, off-site Box Office station at the Creativity Museum in Yerba Buena Gardens for all San Francisco Playhouse (SFPH) performances held at the venue.

Transport Box Office materials including cash box, credit card processing equipment, and related supplies from the mainstage location to the off-site venue prior to each performance.

Print and prepare all required tickets in advance at the mainstage Box Office and ensure accurate delivery and readiness for same-day sales at the off-site location.

Set up, manage, and secure a temporary Box Office workstation in a shared foyer space, coordinating respectfully with Concessions staff who will operate a parallel POS station.

Maintain full responsibility for Box Office cash handling, reconciliation, and end-of-night cash security procedures at the off-site venue.

Operate point-of-sale and ticketing systems independently, ensuring accuracy in sales, exchanges, comps, and reporting.

Provide exceptional patron service, including ticket sales, seating assistance, performance information, and resolution of patron inquiries or issues.

Coordinate closely with Creativity Museum front-of-house staff regarding patron flow, entry logistics, and shared space usage guidelines.

Ensure all Box Office materials, cash, and equipment are securely transported back to the mainstage location at the end of each performance.

Execute nightly setup and strike procedures for a temporary, mobile Box Office environment, ensuring nothing remains unsecured on site.

Communicate operational issues, patron concerns, or irregularities promptly to SFPH leadership or designated management staff.

Report on notable events, discoveries, or requests per-performance in a departmental report completed and distributed through Microsoft applications.

Qualifications 

Excellent organizational, communication, and problem-solving skills 

Prior experience in event management, theater operations, or customer service leadership 

Proven ability to manage high-pressure situations and crowds with calmness and professionalism 

Ability to work flexible hours, including evenings, weekends, and holidays 

CA Food Handlers Card (or willingness to obtain)

CPR and First Aid certification (or willingness to obtain) 

Benefits   

San Francisco Sick Leave 

Paid Holidays 

Workers Compensation 

Commuter Benefits 

Retirement Savings Plan Enrollment 

Complimentary Performance & Event Tickets 

Qualified Medical Expense Reimbursements