Patron Services Associate

Utah Symphony | Utah Opera

Salt Lake City, UT

Work Location: In-office

Symphonic

  • Part Time
  • Salt Lake City, UT
  • Work Location: In-office
  • Symphonic
  • Hourly Rate (USD$): $16 per hour*

Website Utah Symphony | Utah Opera

POSITION SUMMARY:

The Patron Services Associate represents Utah Symphony | Utah Opera as the primary point of contact for our patrons’ needs; including single ticket sales and exchanges, season subscription renewals and acquisitions, in-person assistance during performances and events, and ongoing fundraising efforts. The Patron Services Associate is responsible for building on existing, and cultivating new, relationships with patrons with the highest levels of service and professionalism.

Patron Services Associates are offered flexibility when signing up for shifts during the week, with schedules offered during regular business hours (MON-FRI, 10AM – 6PM) as well as evenings and weekends during performances; with an occasional matinee/morning concert shift.

ESSENTIAL RESPONSIBLITIES:

-Answer inbound calls for ticket sales, exchanges, season subscriptions, and inquiries and requests for information
-Engage patrons with outbound calls for service, loyalty, sales and retention campaigns
-Assist patrons with Season Subscription packages and benefits delivery
-Collaborate with Development team for annual fundraising efforts
-Provide patrons with unique opportunities to enhance their performance experience
-Maintain familiarity with current marketing and fundraising promotions, USUO events and community calendars, and additional patron resources (such as learning materials and USUO policies)
-Develop fluency with our seasonal programming, mission, and patron management software
-Provide performance duties during evenings and weekends
-Cultivate relationships to build loyalty through ongoing retention and referrals
-Assumes additional responsibilities and performs special projects as directed by the Patron Services Management team

REQUIRED QUALIFICATIONS:

-Demonstrated excellence in customer service; 2+ years’ experience preferred
-Previous experience with sales, preferably in a call center environment
-Strong diplomacy, interpersonal and teamwork skills
-Ability to clearly and efficiently communicate, both verbally and in written form
-Energetic and positive personality; self-starter with high level of professionalism under pressure. Excels in a team environment.
-Outstanding problem-solving and multi-tasking abilities
-Ability to work a flexible schedule, including regular evening and weekend hours.

*90-day probationary period; Eligible for pay increase with ‘exceeding expectations’ evaluation.

Please apply online. Application materials should include a resume and references.

To apply for this job please visit usuo.org.