Overview

The Patron Services Associate is a part-time position, supporting the functions of the Virginia Symphony Orchestra Box Office by providing customer service support in subscriptions and single ticket sales in the office as well as at the multiple concert venues in which the orchestra performs. The ideal candidate will be self-motivated, well organized, personable and is comfortable working with and analyzing data as well as excellent customer service skills and be able to make decisions quickly based on defined policies and procedures. Knowledge of Tessitura database and appreciation for symphonic music is a plus.

Primary Responsibilities:

Patron Services Support
• Serve on the front line of the Patron Services team, ensuring that all incoming calls are answered in a timely manner
• Provide excellent customer service to patrons by processing subscription, single ticket, and group sales orders; processing exchanges and other requests for subscribers; and processing comp requests
• Balance user drawer at the end of each shift
• Serve as Box Office Manager at assigned concerts
• Serve as Ticketing Support at assigned concerts
• Assist with maintaining integrity of the orchestra’s customer database, following defined protocols for data entry
• Maintain customer files

Other Duties
• Ensure marketing collateral is fully stocked for walk-up customers
• Assist with Marketing Department mailings as needed
• Process outgoing mail daily
• Other departmental assignments may occur based on organizational need
• The Patron Services Associate is expected to work occasional late and weekend hours

To Apply
Interested candidates should send a cover letter and resume to Robert Belford, Manager of Patron Services and Sales at rbelford@virginiasymphony.org

To apply for this job email your details to rbelford@virginiasymphony.org

About Virginia Symphony Orchestra

As the region’s most celebrated musical, educational and entrepreneurial arts organization, the Virginia Symphony Orchestra continues to challenge expectations and push the boundaries of what an American orchestra can be – even as it approaches its 100th anniversary in 2020.
At the heart of the VSO’s narrative is innovation. In 1991 the VSO made a very bold move in appointing the gifted young American conductor JoAnn Falletta as its music director. Since then, the orchestra has received national attention for its unique mission serving a home area of 1.7 million across the diverse communities of southeastern Virginia. Through appearances at the Kennedy Center and Carnegie Hall and commitment to adventurous programming, the VSO and its musicians have been highlighted in the media including The New York Times, The Washington Post, National Public Radio and BBC Worldwide News.
As the largest arts performing organization in southeastern Virginia, the VSO and VSO Chorus present more than 150 concerts and events to educate, enlighten and entertain more than 100,000 residents and visitors each year. Recent innovations include health and wellness programs, including interactive therapeutic experiences for people living with Alzheimer’s and dementia. As it approaches its Centennial year, the Orchestra and its legions of fans look forward with anticipation as the VSO conducts a worldwide search for its next music director.