House Manager and Front of House Team Member

House Manager and Front of House Team Member
Employer: Lucille Lortel Theatre
Location: Lucille Lortel Theatre (121 Christopher Street, NYC)
Start Date: August 25, 2025 (remote training for first week)
Deadline to Apply: Applications will be accepted through August 13, 2025
To Apply: https://forms.gle/66HhUmbcz52rHELN6

The Lucille Lortel Theatre provides reasonable accommodations to applicants and employees with disabilities. Please let us know if you require accommodation during the hiring process.

HOUSE MANAGER
The Lucille Lortel Theatre seeks an enthusiastic, reliable, and customer-focused individual to join our Front of House team as a House Manager. The House Manager welcomes audience members to the Lucille Lortel Theatre, facilitating the entry process and shaping the customer experience for everyone attending productions in our West Village theatre. The Lucille Lortel Theatre is looking for an individual who:
is committed to an equitable and inclusive community
has outstanding patience, customer service and interpersonal skills, and feels comfortable talking to anyone
works well under pressure, multitask, and demonstrate superb attention to detail
can work independently and as part of a team
communicates in a clear, professional manner
has a passion for theatre

Compensation
$22/hour (4 hours minimum shift)
This is a full-time, hourly, non-exempt W-2 employee position

Benefits
Health insurance, flexible paid time-off policy, and a simplified employee pension plan after three months of full-time equivalent reached.

Schedule
The House Manager is expected to be available for all performances, plus weekly administration hours (2-3 hours/week). Nights and weekends required.

Responsibilities
The House Manager:
ensures the safety of everyone in the Theatre, including complying with FDNY reporting and other regulations, engaging with local authorities, and dealing with medical and other emergencies
supervises the front-of-house including dealing with patrons, stage management, and house staff, as well as scheduling volunteer ushers
welcomes audience members into the theatre and scans tickets manages lobby and restroom traffic, resolves audiences’ issues, and serves as a friendly face for audience members seeking assistance
executes post-performance walk through of the house for programs, light trash pick-up and lost items

Employment will be contingent on the applicant obtaining FDNY certificates of fitness (Theatre will pay certificate fees). This position reports to the Operations Manager.

FRONT OF HOUSE TEAM MEMBER
The Lucille Lortel Theatre seeks enthusiastic, reliable, and customer-focused individuals to join our Front of House team. This team plays a vital role in shaping the audience experience and ensuring smooth and safe operations throughout the productions in our historic West Village Off-Broadway venue. We are hiring people to fill multiple roles:
Ticket Taker (greeter/ticket scanner)
Ticket Seller (box office)
Concessionaire (bar/snack sales)
Previous Front of House or customer service experience is a plus but not required. The ideal candidate will:
Demonstrate excellent customer service and interpersonal skills
Work calmly under pressure, multitask, and pay close attention to detail
Communicate clearly and professionally
Thrive in both independent and team settings
Be committed to fostering an inclusive, anti-racist environment
Have a passion for theatre and audience engagement

Compensation
$20/hour (4 hours minimum shift)
This is a part-time, hourly, non-exempt W-2 employee position

Benefits
Flexible paid time-off policy. Simplified employee pension plan after three months of full-time equivalent reached.

Schedule
Individuals are expected to be available for as many as eight performances per week. Nights and weekends required.

Responsibilities
Ticket Taker
Greet and welcome guests with professionalism and warmth
Scan tickets and help patrons find their seats
Manage lobby and restroom traffic
Resolve guest concerns and ensure a positive audience experience
Monitor audience safety and comply with emergency procedures and FDNY regulations
Conduct post-performance walk-throughs (e.g. light cleaning, lost-and-found)

Ticket Seller
Processing payments, handling cash and credit cards, and using AudienceView’s ticketing system.
Providing information about events, assisting with ticket purchases, addressing customer inquiries, and resolving issues.
Keeping accurate records of ticket sales, inventory, and customer information.

Concessionaire
Operate the concessions stand, including setup, sales, and breakdown
Reconcile daily sales and maintain inventory
Provide friendly and efficient customer service

Employment will be contingent on the applicant obtaining FDNY certificates of fitness including but not limited to F-03 or F-07, depending on assignment and a TIPS (Training for Intervention ProcedureS) certificate. Employer will pay certificate fees. Team members will be cross-trained in all three positions. This position reports to the Operations Manager and House Manager.

About the Lucille Lortel Theatre
The Lucille Lortel Theatre is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We strongly encourage applicants from historically marginalized communities. We recognize that inequities have shaped access and opportunity in the arts, and we are committed to doing our part to foster a more inclusive and equitable field.
Lucille Lortel Theatre’s mission is to foster both new and established artists, increase awareness and appreciation of Off-Broadway, and uphold fair and equitable business and artistic practices in service of creating a larger, more diverse community of theatre makers and audiences. The Company builds on the legacy of its founder, Lucille Lortel (1900–1999) who was a champion of work by Samuel Beckett, Caryl Churchill, Athol Fugard, Jean Genet, Adrienne Kennedy, Larry Kramer, Terrence McNally, Marsha Norman, Sam Shepard, and Wendy Wasserstein. In addition to its Off-Broadway theatre, which has been in continuous operation since 1955, the Company is renovating a three-story carriage house in Chelsea that will act as the Company’s new headquarters. Its programs include The Alcove at the Lortel, a commissioning and development program for early and mid-career playwrights; the 121 Project, a bespoke development program for new musicals; NYC Public High School Playwriting Fellowship, Fellowships in NYC Theatre at Bennington College, Lucille Lortel Awards and Playwrights’ Sidewalk, and Non-Profit Theatre Strategic and Management Services. For more information, please visit www.lortel.org