Manager, Sales & Ticketing (Broadway)

JOB SUMMARY

At Disney Theatrical Group we strive to create a culture of innovation, inclusion, collaboration, and creativity.  Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world.  If you want to help tell compelling, diverse, and enduring stories through live theater, we want to hear from you.  

Disney Theatrical Group (DTG) is currently seeking a detail-oriented self-starter with strong communication and organizational skills to join our team as Manager, Sales & Ticketing (Broadway). This position requires a candidate to possess experience in inventory and yield management, ticketing operations, budgetary management, sales strategy, keen relationship management expertise and an understanding of the Broadway market.

This individual will report to the Director, Sales & Ticketing. Primary responsibilities include supporting all day-to-day sales and ticketing activities for DTG’s Broadway productions, including but not limited to optimizing grosses and attendance utilizing yield management techniques, forecasting results, executing event builds, programming special offers, leveraging knowledge of how each retail site merchandises DTG’s shows, and managing sales partner relationships. In this role, the individual must work daily with internal partners such as company management, marketing, and finance, and externally with box offices and various third-party sales partners.

JOB RESPONSIBILITIES

Manage the ticketing operations of DTG Broadway productions, including:
• Completing event builds for new blocks of tickets and working with box offices, Ticketmaster, Broadway Direct and other partners to ensure proper implementation in ticketing systems
• Managing new performance on-sales by confirming and configuring event details & pricing, generating distributor sales memos and leading the communication of these memos to sales partners to advocate for our shows
• Managing the execution of promo codes, promo pages, and marketing assets
• Managing relationships with direct-to-consumer partners for offer implementation and site placement as appropriate
• Acting as the point of contact for Broadway group sales and direct-to-consumer partners as well as for Disney fan environments
• Maintaining the Ticketmaster marketing relationship
• Managing relationship with several industry partners to provide service for negotiated ticket buys
• Allocating, forecasting and reconciling an approximately $1M budget intended to empower sales efforts
• Building and executing reports for weekly buyer data to maintain integrity of buyer CRM database and execute with a level of discretion that such a task requires

Manage yield management and data analysis for DTG Broadway productions:

Daily analysis and implementation of yield management techniques, including:
• Dynamically pricing productions
• Monitoring distressed inventory
• Determining lottery and special offer allocations

Weekly analysis, including:
• Tracking of sales pacing
• Revenue forecasting
• Creating pricing proposals
• Sales updates to various internal teams
• Updating best availability calendars

Light travel is occasionally required throughout the year

BASIC QUALIFICATIONS

• 3+ years’ experience in the entertainment/theatre/sports industry with proven proficiency in ticketing/sales operations and data-driven decision making
• Extensive knowledge of Ticketmaster and at least one other ticketing system
• Understanding of the various sales partners in the Broadway community (existing relationships preferred, but not required)
• Strong understanding of and ability to apply yield management and inventory management principles
• Excellent interpersonal communication skills and ability to communicate technical/data-based information to a broad audience
• High aptitude with Excel
• Willingness to learn in a fast-paced environment

PREFERRED QUALIFICATIONS

• A passion for theater and/or the Disney brand

DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory.

Disney Theatrical Group, a division of The Walt Disney Studios, was formed in 1994 and operates under the direction of Andrew Flatt and Anne Quart. Worldwide, its ten Broadway titles, including the current Broadway productions of The Lion King and Aladdin, have been seen by more than 200 million theatregoers and have been nominated for 62 Tony® Awards, winning Broadway’s highest honor 20 times. Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International, resulting in over 500,000 performances around the world reaching audiences of more than 150 million.