BosTix Supervisor

BosTix Supervisor

Hours & Location
Part-time, 12 – 30 hours/4 -5 days per week
Weekend availability required

The BosTix Supervisor will be expected to work at both ArtsBoston Booths at Faneuil Hall Marketplace
and Copley Square and may occasionally be asked to attend in-person staff meetings offsite.

ArtsBoston offers part-time staff frequent opportunities to attend arts performances and events. We
encourage and support participation in professional development opportunities, including conferences,
training, and other skill and experience building offerings.

ArtsBoston’s BosTix discount ticket program provides audiences with exceptional live arts experiences at
an accessible price point. As a nonprofit, ArtsBoston works in partnership with arts organizations across
the region to expand marketing reach, fill seats, and gather actionable patron data, all while maintaining
control of their ticket inventory. BosTix discount tickets are sold online at www.bostix.org and in person
at the ArtsBoston booths at Faneuil Hall and Copley Square. The BosTix Supervisor motivates and
inspires their team to achieve BosTix sales goals, manages the daily operations of the ArtsBoston Booths
at Faneuil Hall and Copley Square, assists in the holistic customer service experience of BosTix, and
ensures Boston residents and visitors receive a positive and welcoming invitation to experience Boston’s
arts and culture.

DUTIES & RESPONSIBILITIES
Supervisory Responsibilities Include:
• Assist BosTix Manager with daily operations and business/ticketing systems at the ArtsBoston
Booths at Faneuil Hall Marketplace and Copley Square.
• Conduct opening and closing procedures at both ArtsBoston Booths.
• Assist BosTix Manager in maintaining sufficient ticket inventory by monitoring sales and
communicating inventory needs.
• Ensure brand and operational standards at the ArtsBoston Booths (physical upkeep, cleanliness,
customer service practices, inventory management, etc.) are consistently met.
• Track daily accounting, including ticket sales, and assist with weekly/monthly financial closeouts.
• Participate in productive marketing of booths in conjunction with BosTix Manager and
ArtsBoston Deputy and Executive Directors.
• Train new staff and conduct regular assessments of current staff with support from the BosTix
Manager.
• Assist BosTix Manager in building, updating, and managing events on Etix.

Customer Service Responsibilities Include: 
• Assist and maintain excellence in BosTix customer service and provide on-going training to part
time staff.
• Serve as a representative of ArtsBoston at Booth windows including selling tickets, sharing
information with visitors about upcoming events and what’s on sale, making recommendations,
and assisting with wayfinding around the City of Boston.
• Check Customer Service email and voicemail to provide timely responses.
• Resolve customer concerns and questions and elevate to BosTix Manager as needed. Record
customer interactions and take note of frequently asked questions, concerns, or comments.
• Assist customers with accessibility needs and requests and maintain open communication with
presenting organizations in relation to accessibility offerings.
• Assist BosTix Manager with programming sales schedules and will call reports in Etix.

KNOWLEDGE & EXPERIENCE
• Knowledge of box office operations required
• At least one year’s experience providing customer service in-person, over the phone, and via
email
• Attention to detail for all aspects of the job: from ensuring the work environment is safe,
welcoming and consistently on brand to regular reporting to building shows within our ticketing
software
• A self-described people-person: Courteous and patient and understands the need to always be polite, even if the person they are speaking to is not; Friendly: enjoy dealing with other people in an uplifting manner; Creative: ability to solve problems with effective and outside-of-the-box solutions
• Knowledge of and passion for Greater Boston’s performing and visual arts communities
• Good judgment with the ability to effectively manage the expectations of others, make sound
decisions within the scope of the job, and elevate issues as needed
• Demonstrated ability as a self-starter who shows the initiative to carry assignments beyond the
original instruction in anticipation of future opportunities
• Strong organizational skills, deadline and service driven; team oriented

TECHNICAL SKILLS
• Experience with Etix, Ticketmaster, or other ticketing system
• Familiarity with Microsoft Office Suite

HOW TO APPLY
Submit your cover letter and resume to jobs@artsboston.org with “BosTix Supervisor” in the subject
line. The resume should feature experiences relevant to the requirements of this position. No phone
calls please.

ArtsBoston is an Equal Opportunity Employer. We are committed to hiring individuals who reflect the
diversity of Greater Boston and encourage individuals who identify as BIPOC, women, LGBTQ+, people
with disabilities, and of other marginalized identities to apply. Local candidates are preferred.
ArtsBoston does not provide visa sponsorship. If you feel you have strong qualifications but do not meet
all of the requirements listed above, please apply.

ABOUT ARTSBOSTON
Founded in 1975, ArtsBoston is Greater Boston’s largest nonprofit arts service organization, serving
dance and theater companies, musical ensembles, performing arts presenters, museums, and other
cultural entities. Our award-winning programs engage over 100 member organizations, serve 600+ arts
administrators and artists of color through the Network for Arts Administrators of Color, Boston
(NAACBoston), and reach more than 1 million arts consumers each year.
ArtsBoston’s membership ranges from large institutions to smaller, community-based groups; 60% of
our members have annual budgets under $500,000. NAACBoston was established at ArtsBoston in 2016
to widen the leadership pipeline and enhance the visibility of professionals of color in Greater Boston’s
arts & culture sector. ArtsBoston’s marketing expertise, professional development, and research insights
foster the growth of an equitable and inclusive arts community in Greater Boston, one that welcomes
and represents everyone.

EQUITY & ACCESS
Equity & access are core commitments interwoven into everything we do at ArtsBoston. These
commitments have us acknowledging the unjust structural factors that benefit some social groups and
harm other social groups. Sometimes justice demands, for the purpose of equity, an unequal response.
We recognize our part in the collective responsibility to foster an arts community in Boston that is
inclusive of individuals who identify as BIPOC, women, LGBTQ+, people with disabilities, including staff,
partners, artists, and members of the public. We are continually improving the resources and
accommodations that we offer, to ensure that everyone in our community can participate in arts
programming with dignity, comfort, and ease.

ArtsBoston aims to cultivate a staff and board culture that fosters a sense of belonging for all, grows
individual and collective cultural empathy; and attracts people who are excited about helping ArtsBoston deepen its impact across diverse communities in Greater Boston.