Director of Ticketing and Revenue Management

Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing.
Blumenthal Arts seeks an experienced and strategic Director of Ticketing and Revenue Management to lead all ticketing operations, revenue optimization, and customer data initiatives. This pivotal role is responsible for maximizing ticket sales and ancillary revenues while ensuring a seamless, secure, and guest-focused ticketing experience. The ideal candidate combines strong analytical skills with deep knowledge of ticketing systems, data governance, and cybersecurity best practices. This position plays a key role in advancing both revenue growth and audience engagement across the organization. Evening and weekend work is occasionally required for performances and special events.
Your impact:
• Oversee all ticketing operations to ensure efficient, accurate, secure, and patron-focused services.
• Through others, oversee management of front-line ticketing staff such as Customer Service Representatives (CSRs), promoting high service standards and effective issue resolution.
• Lead a team approach to develop and implement dynamic and variable pricing strategies, making data-driven adjustments to maximize revenue while aligning with market demand.
• Develop and execute strategies to sell ancillary services, including parking, ticket insurance, VIP lounge passes, food and beverage, merchandise, and seating upgrades.
• Oversee the team managing the AV Database, ensuring optimal use of customer data to support marketing, fundraising, research, and audience expansion initiatives.
• Collaborate closely with the IT department to maintain rigorous cybersecurity and data protection practices across ticketing and CRM systems, as well as data governance.
• Monitor ticket sales trends, generate actionable reports, and provide strategic recommendations to senior leadership.
• Ensure that ticketing operations and patron data management comply with all legal, regulatory, and internal policy requirements.
• Actively participate in industry trade groups and peer forums to stay current with trends and best practices in ticketing technology, dynamic pricing, and customer engagement to continuously improve operations.

Who We Are:
For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs.
We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community.
Why Join Us:
We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally.
Our benefits package includes:
• Medical insurance with no-cost premium for employee only coverage, plus FSA and employer-funded HRA options
• Paid vacation, sick leave, and holiday time to recharge with your loved ones
• Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships
• Flexible schedules
• Complimentary tickets
• Vision and dental insurance
• Retirement savings with a 3% employer match to help secure your future
• And more!
Skills You’ll Bring:
• Bachelor’s degree in business administration, arts management or related field.
• At least 10 years of experience in ticketing, including 7 in a supervisory capacity.
• Extensive experience in ticketing operations, dynamic pricing, and customer service management, ideally within a performing arts, entertainment, or sports environment.
• Experience in active management and maintenance of a large customer database, including not only its use, but also maintenance.
• Proficiency in data governance best practices.
• Proficiency with the AudienceView platform or a comparable ticketing system.
• Strong leadership skills and experience supervising cross functional teams
• Analytical, organizational and communication skills.
• Understanding of data security best practices and cyber protection protocols.