Marketing Manager

The Chamber Music Society of Lincoln Center (CMS) seeks a Marketing Manager to join the organization at an exciting time of institutional accomplishment and growth. The Marketing Manager manages, supports, and helps direct the marketing activities of CMS. The Marketing Manager oversees the content and copy creation, scheduling, and management of all CMS social media channels; develops and implements CMS’s audience development strategies; assists the Director of Marketing with various PR, marketing, and advertising needs, along with other duties as directed. The Marketing Manager reports to the Director of Marketing & Communications.

The Marketing Manager manages and supports the following areas:

SOCIAL MEDIA & WEB

• Establish a social media strategy and content designed to engage current audiences and increase new audiences, including ideation and creation of daily content calendar.
• Develop creative and copy for all social media channels, working with other departments as appropriate.
• Set goals and Key Performance Indicators per channel to track growth across social media channels and report on consumer trends and provide insights on engagement.
• Research and recommend new platforms, offerings, and opportunities to engage new audiences.
• Manage day-to-day website maintenance, in coordination with Marketing Associate, and serve as contact for regular maintenance with website developers.
• Work with the Marketing Associate to organize photo archive and provide necessary requests to PR and Touring staff.
• Project manage media (video & audio) for marketing efforts, such as interviews with Artistic Directors or artists, clips of rehearsal, audio clips of season’s programs etc. to support ticket sales.

AUDIENCE DEVELOPMENT

• Ideate and implement innovative, data-driven audience development strategies that focus on reaching new and diverse audiences and increasing customer loyalty of current audiences.
• Collaborate with Audience & Ticketing Services team to leverage and maximize audience engagement, loyalty, and ticket sales.
• Develop and execute the Long-Haul model for new and returning audiences, finding original ways to move customers along the patron’s journey.
• Provide oversight for subscriber and single ticket retention activities.
• Create and report upon audience research and customer behavior analytics, including past sales and key stakeholder behavior, and marketing campaign reports.

GENERAL MARKETING

• Work with Director of Marketing and Communications and outside agencies to create strategy and schedule for digital marketing campaigns, both organic and paid. Monitor performance and return on investments of paid campaigns.
• Serve as point of contact for outside agencies for delivery of materials.
• Createe marketing materials for development, education, production, and tour departments, as requested.
• Collaborate and assiste with all elements of subscription renewal campaigns, single ticket campaigns, partnering with digital content and development teams as appropriate.
• Manage and report upon marketing expense budget. Collaborates with finance team to ensure finances are accurately reflected in financial statements.

MUST-HAVES FOR THE POSITION

• 3+ years of relevant work experience in marketing or audience development
• Relevant experience in social media marketing and being the social media voice for an institution
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Detailed, results oriented, creative thinker
• Knowledge of classical music repertoire
• Excellent written and oral communication skills
• Knowledge of products in the Adobe Creative suite, including video editing
• Proficient in all Microsoft Office products
• Strong project management experience
• High energy and enthusiasm
• Must be able to work nights and weekends, depending upon performance schedule

DESIRABLE BUT NOT REQUIRED

• Knowledge of Tessitura and Wordfly softwares, a big plus
• Basic knowledge of HTML and CSS
• Knowledge of Asana or other project management software

KEY INTERACTIONS & WORKING CONDITIONS

The Marketing Manager reports to the Director of Marketing & Communications. This person will regularly interact with all members of the Marketing & Communications, Development, Artistic, Digital Content, and Administration teams.

The person in this position must be able to remain in a stationary position approximately 85% of the time, occasionally move about inside the office to access file cabinets, office machinery, etc. This person will operate a computer and other office productivity machinery, such as a copy machine and computer printer.

This is an in-office position, working from the Lincoln Center campus.

COMPENSATION & BENEFITS

CMS offers competitive compensation that includes an excellent health insurance plan, dental and vision benefits, vacation, paid time off, among others. This is a full-time, non-exempt position.

HOW TO APPLY

Please submit a resume and cover letter to jobs@chambermusicsociety.org with the subject line “Marketing Manager.” Please, no phone calls. We look forward to hearing from you!

The Chamber Music Society of Lincoln Center is an Equal Opportunity Employer and values diversity in its workforce.