Guest Services Associate

Guest Services Associates

Chicago Shakespeare Theater Guest Services Associates are responsible for providing an exceptional guest experience and ensuring the safety, comfort, and enjoyment of all patrons. Responsibilities include but are not limited to welcoming audience members, directing patron seating, serving as a resource for patrons and volunteer ushers, expediting the resolution of patron concerns, monitoring the house during performances, and more. Reports to House Manager.

Essential Responsibilities

Greet all patrons with enthusiasm, warmth, and a positive attitude as an ambassador for the Theater
Expedite resolution of conflicts and concerns, elevating to House Manager or Box Office as necessary
In the event of an emergency, direct patrons and staff to safety
At the top of each shift, review seating, patron needs, etc. with House Manager/Assistant House Manager
Once lobby is open, serve as a resource to patrons and volunteer Saints
Look for bottlenecks and problem spots in traffic flow and assist where needed
Assist patrons who require additional accommodations as needed
Give verbal and/or visual cues to patrons when the performance is about to begin
Assist the House Manager and Assistant House Manager with late seating
Assume post inside house to observe audience and ensure their safety and comfort
If the performance includes an intermission, assist with opening doors at end of act and assume post in house or lobby to assist patrons
At end of intermission, assist with reseating and closing doors
At end of show, assist with opening doors and then remain stationed in house or lobby to assist exiting patrons
Assist with clearing of house and lobby
May need to assist with COVID vax/test check or coat check

Qualifications

At least 1 year of face-to-face customer service in any industry; ushering in performing arts a bonus.
Superior customer service instincts aligned with company mission and core values
Outgoing, positive attitude and enthusiasm for working with the public
Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness
Ability to present a calm demeanor that deters others from engaging in disruptive conduct
Proficient with two-way radio communication with the ability to ability to hear conversations through an earpiece during a performance
Excellent verbal communication skills

Additional Information

Part time, hourly, seasonal
Rate: $17.85/hour