Customer Service Representative

Cincinnati Opera

Cincinnati, OH

Work Location: In-office

Academic

Website Cincinnati Opera

Job Opportunity: Customer Service Representative for Cincinnati Opera in Cincinnati, OH

Seasonal, part-time position: Mid-March 2024 – July 2024

The Cincinnati Opera Box Office seeks part-time, seasonal Customer Service Representatives to join the ticketing team for our upcoming 2024 Summer Festival. The box office staff works together to provide exceptional customer service to our patrons in a fun, supportive, and arts-centered environment. Reporting to the Patron Services Manager, Customer Service Representatives are key members of our ticketing team.

Roles and Responsibilities:

The Customer Service Representative will work with the Director of Patron Services & Insights and the Patron Services Manager to facilitate ticket sales and provide superior customer service to Cincinnati Opera audiences and internal constituents.

Specific duties include:

Assisting patrons with the purchase of subscriptions and single tickets by phone, in person, and online.
Addressing patrons’ concerns and questions about performances, events, policies, parking, and more.
Accurately entering and updating data in Cincinnati Opera’s ticketing system (Tessitura) according to established data standards.
General administrative tasks and projects as assigned.
Staffing performances at the Music Hall box office or other venues; assignments may include setup and tear down of space, walk-up sales, problem-solving, and answering phone calls, among other tasks.
Making outbound phone calls to patrons regarding purchases/orders as needed.
Other duties and projects as assigned.

Minimum Qualifications:

Reliable transportation to Music Hall
Flexible work hours including evening and weekend hours
Excellent communication and customer service skills
Exceptional computer skills, with high attention to detail
Active listening skills to ensure ease and comfort when communicating via phone and in-person
Comfort with working in a fast-paced environment
Work well in a collaborative team setting
Ability to multi-task, prioritize, and manage time effectively

Preferred Qualifications:

Knowledge of the Tessitura ticketing system or other customer relationship management software preferred but not required.

Physical Requirements/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The employee is regularly required to sit, stand, walk, and use hands. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee may need to lift and/or move up to 25 pounds.
The employee must be able to work some evenings and weekends.
The position requires work in an office setting.

Compensation:

This is a seasonal, part-time position with pay rate of $15.00 per hour. Incumbents of this role will receive a $40.00 per month transportation stipend, as well as a pair of complimentary tickets to each mainstage production in the 2024 summer season. This part-time role is not eligible for company benefits.

About Cincinnati Opera:

Founded in 1920, Cincinnati Opera is one of the oldest and most highly regarded opera companies in the United States. Known for its longstanding partnership with the Cincinnati Symphony Orchestra, a roster of world-class singers, and its spectacular performance venue, Cincinnati Music Hall, Cincinnati Opera has received numerous accolades and awards, including a recent nomination for the prestigious International Opera Award. Cincinnati Opera offers a primary season of performances from June through August (paid attendance 17,000–20,000), plus a variety of events throughout the year, including educational programming, small-scale public performances, recitals, and fundraisers.

How to Apply:

Please submit a cover letter and résumé to hr@cincinnatiopera.org with subject title “Customer Service Representative Application,” or mail these documents to: Attn: Human Resources, Cincinnati Opera, 1243 Elm Street, Cincinnati, OH 45202. The initial review of submissions will take place in February 2024. Apply online at https://grnh.se/b947294f3us.

Cincinnati Opera is an equal opportunity employer and is strongly committed to creating a diverse and inclusive environment where all backgrounds, cultures, orientations, ideas, and talents can flourish.

To apply for this job please visit grnh.se.