Patron Services Representative

Cincinnati Symphony Orchestra

Cincinnati, OH

Work Location: In-office


  • Part Time
  • Cincinnati, OH
  • Wed, Dec 15, 2021
  • Work Location: In-office
  • Symphonic
  • Hourly Rate (USD$): $15/hour

Website Cincinnati Symphony Orchestra

Reporting to the Box Office Manager, the Patron Service Representative (PSR) serves as one of the first points of engagement with our patrons. Successful candidates are professional and personable individuals who show great attention to detail in a fast-paced environment, an interest in classical music, and a commitment to outstanding service to our guests and colleagues.
Exemplify and promote the CSO guest service model
Engage patrons in person, over the phone, and at concerts with superior service
Learn, retain and manage a great deal of information about concerts, events and promotions in order to best answer patrons’ questions pleasantly, confidently, and efficiently
Communicate and troubleshoot issues in a prompt manner while maintaining high standards of quality and accuracy
Help increase patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase
Work with Box Office Manager, Lead PSRs and other managers on continual skill development
Assist other departments with projects
Other duties as required

Box office/sales experience
Excellent computer skills
Flexibility and willingness to continually learn new things
Ability to multitask and remain calm under pressure
Scheduling: Shifts are 4 hours long and scheduled between the hours of 9:00am-5:15pm Monday through Saturday. In addition, weekly concert shifts are required and may occur at the following times:

Friday mornings (8:45am through intermission)
Friday and Saturday evenings (approximately 5:00pm through intermission)
Sunday matinees and evenings (11:45am through intermission or 4:45pm through intermission)
PSR are required to work a minimum of 2 shifts per week and 2 weekend events per month.
Compensation: $15.00 per hour – Up to 20 Hours per week

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