Dean of Enrollment Management and Aid

Cleveland Institute of Music

Be the future of classical music

Cleveland, OH

Work Location: In-office


  • Full Time
  • Cleveland, OH
  • Work Location: In-office
  • Academic

Website cim_edu Cleveland Institute of Music

Be the future of classical music

Job Summary

The Cleveland Institute of Music (CIM) exists to empower the world’s most talented classical music students to fulfill their dreams and potential, a mission dependent on the identification, recruitment, and enrollment of a prodigious and driven class at the Conservatory and Preparatory levels each year. The Dean of Enrollment Management and Aid should be skilled at combining the targeted cultivation of students, teachers, and source institutions of highest interest with a broad-based and compelling message to attract those not on CIM’s radar. Working alongside faculty, academic leadership, and the marketing team, the Dean has oversight for recruitment, awareness campaigns, inquiries, admissions, auditions, enrollment processes, and financial aid. This leader will ensure that CIM meets its aggressive goals for applicants, acceptance rate, discount rate, yield, retention, student diversity, and other key metrics while providing student-centered services to all prospective students and families.

Primary Duties and Responsibilities

  • Serves as a key leader on the President’s and Provost’s Councils, chairs the Enrollment Management Committee, and staffs all relevant governance bodies, ensuring that CIM aligns programs and messages with the identification, recruitment, and enrollment of a racially, socio-economically, and geographically diverse student body culled from the world’s most talented classical music students.
  • In collaboration with faculty and senior leadership, develops, implements, and manages proven recruitment, audition, and scholarship-awarding strategies to meet enrollment and revenue targets.
  • Leads the Admissions and Financial Aid teams, manages assigned budgets, and institutes processes, policies, technologies, and resources needed to run the Admissions and Aid offices, execute all enrollment and aid events in a student-centered manner, and meet enrollment and aid goals for the Conservatory and Preparatory divisions.
  • Participates in relevant national conversations and convenings, and incorporates knowledge of best practices, new developments, ethical guidelines, and innovative enrollment strategies into CIM’s enrollment management and aid systems.
  • Implements and maintains a data tracking and evaluation system to evaluate the progression of students from outreach to enrollment and retention.
  • Tracks and analyses scholarship and financial aid data to maximize student yield in alignment with CIM’s educational standards and within budgetary parameters.
  • Collaborates with the Provost and faculty to finalize studio assignments.
  • Collaborates with Conservatory and Preparatory staff to coordinate a seamless enrollment and onboarding experience for new students.
  • Collaborates with academic and marketing staff to deliver accurate, engaging, consistent, and persistent prospect communication.
  • Works collaboratively in a diverse, inclusive, and student-centered environment, and with staff, faculty and students of various cultures, identities, and life-experiences.
  • Ensures compliance with all state regulations, federal laws, and CIM policies.
  • Performs other duties, projects and responsibilities as assigned.

Education, Experience and Qualifications

  • Bachelor’s degree OR extensive experience working in enrollment management or aid.
  • Ten or more years of progressively responsible leadership experience in enrollment management, aid, or a related area of academic administration.
  • A record of accomplishment leading teams and managing resources to meet goals.
  • Knowledge of the unique and competitive market for talent among music conservatories and schools of music, including the economics of awards packages.
  • In-depth knowledge of practices, tools, and systems in admissions, financial aid, records security and processing, and student information, as well as related federal regulations including FERPA, Title IV and Title IX.
  • Demonstrated ability to develop and use data-analytics and predictive modeling to enhance enrollment management and aid initiatives.
  • Experience serving diverse populations and demonstrated commitment to equity.
  • A desire and demonstrated ability to lead, manage and guide a team to deliver service excellence to students, alumni, faculty, staff, and trustees.
  • The ability to drive change in a complex environment, and to deliver results despite obstacles and challenges.
  • The ability to maintain effective, collaborative working relationships and communicate effectively with internal and external colleagues and constituents.

Personal Attributes

  • Energetic, flexible, and adaptable.
  • Curious, inquisitive, and comfortable questioning conventional wisdom.
  • Works well under deadlines; driven by an internal sense of urgency and will to succeed.
  • Care and concern for the development and wellbeing of young people.
  • Believes that a more diverse and equitable classical music field is a more excellent and relevant field.

Working Conditions/Physical Requirements

Much of the work will take place in an office setting with heavy PC and phone usage. Position requires travel during recruiting season and frequent conducting of on-campus tours.

Direct reports

Assistant Director of Admissions and Director of Financial Aid

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