Front of House Manager (2023)

Heifetz International Music Institute

Staunton, VA

Work Location: In-office

Festival

  • Seasonal
  • Staunton, VA (Remote)
  • This position has been filled
  • Sun, Apr 30, 2023
  • Work Location: In-office
  • Festival
  • $3,500.00
  • $3,500.00

Website heifetzmusic Heifetz International Music Institute

POSITIONS AVAILABLE: 1

IMMEDIATE SUPERVISOR: Marketing & Development Manager

POSITION TYPE: In-Person, Full-Time Temporary

DATES OF EMPLOYMENT: 6/11/23 – 7/31/23
Staff Arrival Date: 6/11/23
Training: 6/12/23 – 6/14/23
Summer Festival: 6/15/23 -7/30/23
Staff Departure Date: 7/31/23

Working in conjunction with the Front of House Assistant, Stage Manager, Assistant Stage Manager, and other members of the concert operations team, the Front of House Manager’s primary responsibility is to oversee the day-to-day operations and logistics related to the Institute’s Festival of Concert’s events, including answering any questions, keeping track of ticket sales and check-ins, selling tickets at the door, work with the Marketing & Development Manager in preparing the programs for each concert, assist the Administrative & Development Associate with staffing any special events.

The Front of House Manager will work in the Institute’s concert venues & box office and, as such, is expected to dress in appropriate attire. Ripped jeans, mini skirts, halter-tops, tank tops, shorts, and t-shirts with graphics are discouraged during business hours and concerts.

Requirements for the Front of House Manager position are as follows:
Current enrollment in bachelor’s degree in music performance, music education, or arts administration is desired
Knowledge or experience in classical music
Customer service or other applicable service experience
Experience with online ticketing systems
Responsive and attentive to communications during expanded business hours (8:00 – 22:00)
Ability to healthily cope with stressful and demanding situations
A commitment to the principles of diversity, equity, and inclusion as they relate to the Heifetz Institute and its community
Adheres to the Heifetz Institute policies and procedures in accordance with the mission and philosophy of the program

Responsibilities of the Front of House Manager are as follows:
Answer patron questions and handle concerns/complaints
Work in the Institute Box Office and assist patrons in the ticket buying process
Work with the Marketing & Development Manager to track all necessary data on concert attendance and ticket sales
Work with the Administrative & Development Associate to plan and execute all Institute special events
Supervise the Front of House Assistant

Compensation:
Compensation is $3,500 for the contracted period. Housing and meals will be provided for the duration of the contract. Employment is contingent upon the signing of a contract by the Front of House Manager and the Heifetz Institute, as well as passing a background check. The Front of House Manager will be responsible for their own transportation costs to and from the Institute.