Programming Operations Manager

Jacobs Pillow Dance Festival

Programming Operations Manager

Becket, MA

Work Location: In-office


  • Full Time
  • Becket, MA (Remote)
  • Sun, Dec 31, 2023
  • Work Location: In-office
  • Academic
  • $50,000.00
  • $60,000.00

Website Jacobs Pillow Dance Festival

Programming Operations Manager

Jacob’s Pillow seeks a Programming Operations Manager to join the Programming Department and work closely with/report directly to the Producing Director. The Programming Operations Manager oversees all logistics for advancing The School, Archives, Community Engagement, and Pillow Lab guests. This includes oversight of all transportation arrangements, visa processing, and status, booking housing onsite and offsite, meal coordination with the Stone Dining Room, arranging complimentary tickets, and liaising with the Health Care Coordinator to support wellness for all guests. The Programming Operations Manager will play a significant role in tracking the Programming Department’s annual budget, assist with special events, collaborate with local business partners, and help realize the logistical requirements for all events associated with performance programming at the Pillow.


• Lead the coordination of all logistical operations and systems that support welcoming guests of the Pillow, including but not limited to Pillow Lab residencies, festival artists, dancers and faculty of The School, Community Engagement guests, scholars, staff, and interns. The services the Programming Department provides to these groups include but are not limited to visas, transportation, accommodations (both onsite and offsite), food, hospitality, health care services, scheduling of studios, catering, organizing, and executing events.
• Maintain a safe, healthy, and inclusive work environment at all times.
• Manage calendar and booking of 120 rooms onsite; liaise with facilities to ensure housekeeping is on schedule and facilities are prepared. When rooms are not available onsite, arrange for offsite housing and maintain relationships with local hotel vendors, summer rental properties, etc.
• Supervise seasonal and hourly drivers, coordinate logistics with rental cars, secure other transportation vendors as necessary,
and manage the booking and scheduling of all transportation and Pillow vehicles.
• Provide feedback and weekly numbers of dietary restrictions to the Stone Dining Room staff.
• Work with the Health Care Coordinator to ensure support for all visitors with regard to wellness and coordinate transportation as needed to area services.
• Work with a visa consultant as directed to ensure all visas are processed on a timely basis.
• Coordinate the production of informational materials for artists, faculty, interns, staff, and dancers of The School.
• On-call for campus emergencies in collaboration with other team members.
• Support in processing payments, receipts, and budget monitoring for the department.
• Maintain early and constant communication with the Producing Director regarding coordination of guest’s requirements and festival resources.
• Supervise seasonal interns in their specific duties and offer advice and guidance toward the completion of the assigned tasks.

• Assist with the seasonal opening and closing of the Festival’s performance spaces, studios, exhibition spaces, and temporary tents.
• Facilitate weekly meetings with The School, Archives, and Community Engagement staff to plan for upcoming guest logistics
and participate in weekly departmental meetings.
• Completion of Adult/Child CPR and First Aid Training (provided to staff prior to Festival).
• Assist special events team as needed.


• Ability to work proactively, creatively, flexibly, and collaboratively.
• Experience with budgeting and scheduling.
• Proficiency with the Google App suite.
• Strong attention to detail and excellent interpersonal skills.
• Cultural Competency.
• 3-5 years of related experience in hospitality, company management, artist services, or arts administration.
• Willingness to be helpful and adjust priorities at a moment’s notice.
• Willingness to respond to urgent needs outside of office hours.
• Keen attention to detail, ability to anticipate complications, and problem-solving efficiently.
• Candidates should be organized and detail-oriented, with the ability to work independently and on a team.
• Valid driver’s license.
• Comfortable driving a 12-passenger van.
• Multilingual communication skills.
• Event coordination, catering, restaurant, and hotel experience.
• Passion for mentoring interns and young career professionals.


• Active commitment to Inclusion, Diversity, Equity, and Accessibility.
• Excellent communication, critical thinking, and organizational skills.
• Analytic and empathetic problem-solving, conflict resolution, negotiating, and mediation skills.
• Ability to adapt to interdepartmental working styles.
• Demonstrated ability to conceive, strategize, manage, and prioritize between multiple projects with accuracy and attention to detail.


• Moving objects 25-50 lbs alone or with assistance.
• Working outside in inclement weather and wooded areas.
• Extended periods of standing and sitting.
• Working nights and weekends.
• Working in shared office spaces at a stationary desk.

Video and/or audio applications are welcome (though not required), in addition to written expressions of interest.
Interview Stages: Candidates can expect to engage in up to three rounds of interviews, all conducted virtually via Zoom. Additional Documents: We may ask for a writing sample or a sample spreadsheet, to better understand your expertise and fit for the role.

Accessibility Accommodations: Should you require any accommodations to facilitate your application, please don’t hesitate to reach out to us at We are committed to providing support throughout the application journey, whether that’s through email, a phone conversation, or a video call.

Not sure you meet 100% of the qualifications? Research shows that men apply for jobs when they fulfill an average of 60% of the criteria, but women tend to apply only if they meet 100% of them. Yet, people who are systematically marginalized tend only to apply if they meet every requirement. We encourage you to apply if you believe you could excel in this role. Please use your cover letter to tell us about what you hope to bring to this role.

We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. So, whether you’re returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.


Jacob’s Pillow is a National Historic Landmark, recipient of the National Medal of Arts, and home to America’s longest-running international dance festival, currently in the midst of its transition to becoming a year-round center for dance through a five-year strategic plan titled Vision ‘22. Each Festival includes more than 50 national and international dance companies and over 500 free and ticketed performances, talks, tours, classes, exhibits, events, and community programs. The School at Jacob’s Pillow is one of the field’s most prestigious professional dance training centers. The Pillow provides professional advancement opportunities across disciplines of arts administration, design, video, and production through seasonal internships and a year-round Administrative Fellows program. With growing community engagement programs, the Pillow serves as a partner and active citizen in its local community. The Pillow’s extensive Archives, open year-round to the public and online at, chronicle more than a century of dance in photographs, programs, books, costumes, audiotapes, and videos.

Jacob’s Pillow is committed to providing an inclusive, diverse, accessible, and equitable environment that cultivates the celebration of the art of dance and its positive impact on communities. Jacob’s Pillow’s mission is to support dance creation, presentation, education, and preservation; and to engage and deepen public appreciation and support for dance. Organization- wide values include inclusion, leadership, integrity, flexibility, partnership, and sustainability. Learn more about Jacob’s Pillow, its mission statement, and its values here.

Jacob’s Pillow is a registered 501(c)(3) not for profit organization that provides equal opportunity for all employees and applicants for employment without regard to race, color, creed, religion, gender, sexual orientation, national origin, age, marital status, mental or physical disability, pregnancy, military or veteran status, or any other basis prohibited by state or federal law. This policy also prohibits employees from harassing any other employee for any reason including, but not limited to, race, religion, sex, national origin, age, or disabled status.


Effective November 1, 2023, Jacob’s Pillow has revised its COVID-19 policy: Proof of full vaccination is no longer required for staff, interns, and artists. We endorse the CDC’s recommendation for vaccination and boosters and ask our community to exercise caution, particularly during flu season, by masking and staying home when sick. COVID-19 testing is available for symptomatic individuals or those with known exposure. In case of a positive result, a 5-day quarantine is mandatory. For further details on our health and safety guidelines, please visit our website.

TITLE: Programming Operations Manager
STATUS: Full-Time, Year Round
LOCATION: In-person, onsite work is required in Becket, Massachusetts
START: January 8, 2024
COMPENSATION: $50,000 – $60,000 per year
BENEFITS: Health and dental insurance, FSA, 403b matching contribution, paid time off, life insurance, short- and long-term disability, Employee Assistance Program, and housing options might be available.
SUMMER ONLY: Three meals a day, free access to classes, performances, talks, and studio usage.
HOURS: September – June (5) Day work week averaging 38 hrs – June – August: (6) Day work week averaging 48 hrs
REPORTS TO: Producing Director
DEPARTMENT: Programming Department
WORKS WITH: Full-time and Festival Staff, The School, Archives, and Community Engagement, Visiting Artists & Guests, Finance
SUPERVISES: Drivers, Fellow, Interns

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