Box Office and House Manager

New London Barn Playhouse

The Barn Playhouse is celebrating 93 seasons of summer theater

New London, New Hampshire

Work Location: In-office

Theater

Website New London Barn Playhouse

The Barn Playhouse is celebrating 93 seasons of summer theater

The New London Barn Playhouse seeks a full-time Box Office/House Manager for the 2025 Summer Season. The Barn Playhouse is celebrating 93 seasons of summer theater in a historic- landmarked, 200-year old converted barn.

The Box Office & House Manager reports to the Director of Sales and Marketing and Managing Director. Manager is responsible for all day-to-day box office and front of house duties which may include, but are not limited to:

● Supervising, training, and mentoring a team of 2-4 Box Office Interns

● Managing ticket sales online, over the phone and in person

● Staffing and scheduling box office and house management assignments

● Acting as a public face of the organization: greeting guests, answering general questions about the theater and the area, connecting patrons with non-ticket-related questions to the appropriate staff member.

● Maintaining inventory and selling Barn merchandise and concessions

● Maintaining and improving Ovation database integrity

● Serving as House Manager for public performances

● Collaborating with Production team for the upkeep of the Barn’s historic theater

● Monitoring and ensuring patron safety and relations before, during and after performances

● Working with the Development and Marketing departments

● Managing guest relations

● Ensuring programs are prepped each night with inserts

Pre-Show

● Communicate with the Stage Management team to ensure any audience notices (use of fog, strobe lights, gun shots, etc.) are created, as well as performance length, late seating needs, and other pertinent details.

● Verify with Usher Coordinator and Box Office that we are fully staffed for performance.

● Turn on/off exhaust fan and A/C as needed

● Verify House Count with Box Office

● Make sure there’s an accurate count of Playbills in the theater.

● Make sure all doors are unlocked, including the bathrooms.

● Gaff the House Right door, so it stays open.

● Check the rocks by the House Right door.

● Ensure the theater and Porch are clean and safe for patrons

● Make sure concessions is stocked and merchandise is available

● Prepare cashboxes for concessions/merchandise and pillows

● Assist Usher Coordinator with pre-show Pep Talk with Ushers, going over show times, late seating, any special notices, Usher positions, and any other pertinent information

Opening the House

● Coordinate with Stage Management team to make sure they’re ready to open the house at half- hour.

● Supervise any pre-show concessions and pillow sales

● Taking tickets and assisting patrons to their seats.

● In the event of a ticketing dispute, assessing the situation and either resolving it or bringing it to the Box Office Manager.

During Performance

● Ensure a safe and pleasant experience in the theater for all patrons, checking for use of phones or distracting devices, aisles are clear, etc.

Intermission

● Supervise concessions/merchandise sales.

● Assist patrons with any questions or concerns

● Check the House Right door, that it’s still gaffed and unlocked.

● Check that there are no Patrons in the bathrooms.

● Notify Stage Management when all patrons are returned to the theater and the second act can begin.

Post-Show

● Ensure patrons exit the theater in a safe and orderly manner.

● Supervise the cleaning of the theater with the Ushers.

● Make sure the A/Cs are all off.

● Turn on the Exhaust Fan.

● Double check that the bathrooms are locked.

● Lock the theater.

● Generate concessions and merchandise reports reconcile cashboxes

● Check bathrooms and lock them up.

● Generate a detailed House Manager’s Report and send to theater and production staff, detailing house count, accurate performance and intermission start/end times, and any pertinent information.

In the Event of Emergency the House Manager serves as the main contact point between Stage Management, Barn Staff, and any required outside services (fire, police, hospital, etc.). Should outside services need to be called, House Manager will make the call and coordinate efforts. In such instances, House Manager will make sure the needed information is collected from all parties, and will include information in the House Manager’s Report as well as any additional documentation as required by the theater.

The successful applicant will be highly responsible, friendly and outgoing, detail- oriented, computer- proficient, and able to handle a high volume of sales with efficiency and unfailing courtesy. Previous sales experience preferred but not required. Ideal candidate will have prior box office experience, experience with Ovation or similar ticketing systems, excellent personal skills, and willingness to jump in and get the job done. Travel, housing and all meals included. Position requires evening and weekend hours. Position to start part-time March 1, transitioning to full-time in May; end date ideally September 3, but negotiable for those returning to classes in the fall.

Total compensation (plus housing, meals – please read our food policy above – and r/t travel) $9,000 (for the summer). Expected Dates: Pre-Season training and work starting by April 1 – $1,000 compensation. Arrival on or around May 18th thru September 8th (some flexibility).

To apply for this job please visit nlbarn.org.