Database Administrator

The Database Administrator is responsible for overseeing, organizationally wide, all facets of database management, revenue management, and consumer data. Orlando Ballet (OB) is seeking a driven, self-motivated, and highly organized individual with the ability to manage and analyze data, strong attention to detail, and a commitment to supporting OB in its mission to entertain, educate and enrich through the highest quality of dance.

Primary responsibilities include but are not limited to:

Database Management
• Oversee all database administration, organizationally wide for all departments (Ticketing, Development, School, etc.) including but not limited to Tessitura, Prospect2 integration, NSCAN, and other platforms as needed
• Acts as Orlando Ballet liaison for Dr. Phillips Center Consortium
• Create and maintain organization-wide standards within Tessitura
• Develop and document best practices for Tessitura, customer service, and business relations
• Research, plan, implement, and troubleshoot Tessitura upgrades and product updates in collaboration with primary users of the system
• Communicate with Tessitura Support and Extended Services to facilitate problem-solving and consultation on system issues and advancements
• Maintain current knowledge of security practices and PCI compliance
• Create and maintain data analytics dashboards
• Oversee product functionality within Tessitura e-commerce site (TNEW) for all ticketing and donation products
• Provides Tessitura resources to staff to help guide organizational business systems
• Oversees the updates, changes, and annual builds in the database for Community Enrichment, Orlando Ballet School and Development
• Oversee all aspects of ticketing builds, including subscription management and event setup, to optimize revenue potential

Revenue Management & Consumer Insights
• Maintain and create effective reporting tools through the use of canned reports, custom reports, and data analytics dashboards
• Assist with audience data analysis that informs decisions organizationally-wide
• Ensure accuracy in daily reporting and reconciliation documents
• Create, implement, and report on feedback and survey initiatives
• Collaborate to establish and activate best practices for audience segmentation, tracking key performance indicators, year-over-year comparisons, and forecasting
• Execute the revenue and inventory management process through a dynamic pricing strategy, revenue projections, and forecasting across all organizationally wide revenue sources

Audience & Ticketing Services
• Set strategic objectives for customer satisfaction and service, implementing plans to achieve them effectively within established policies
• Act as liaison between the Ballet and the venue regarding customer service and in-venue needs from the box office
• Process single ticket sales, subscription sales, donations, and complimentary tickets as needed

Qualifications:
• Proficiency in ticketing software (e.g. Tessitura) and familiarity with industry best practices and emerging trends
• Proven experience within database and CRM management, audience services, revenue management, consumer insights, or marketing, preferably in the arts or entertainment industry
• Analytical, and consumer research skills, with the ability to interpret data, identify trends, and develop actionable insights
• Excellent communication (written and verbal), problem-solving and critical-thinking skills
• Ability to work a flexible schedule including nights, weekends, and holidays as required
• Bachelor’s degree in Arts Administration, Business Management, or related field (preferred)
• Bonus technical skills: Citrix Xenapp, basic T-SQL, and Ringcentral

To apply for this position, please send a resume and cover letter to kfabian@orlandoballet.org.