Position: Group Sales Manager
The Group Sales Manager is responsible for maintaining excellent customer service for patrons of the Orlando Philharmonic Orchestra and Plaza Live Box Offices. This position will report to the Associate Director of Sales and Patron Services. Additional duties may include general administrative support, and concert duties. The Group Sales Manager must be able to work flexible hours, with some nights and weekends required.
Essential Job Functions
• Manage day-to-day group sales for the OPO
• Work directly with the AD, Sales and Patron Services to accomplish group sales goals
• Develop lead sheets, touchpoints, and contact plans for group sales
• Manage OPO Educational ticket sales
o Serve as contact for school group sales to Symphony Storytime concerts
o Work with Education Director to input ticket orders
o Provide Box Office support for Education events
• Compile and deliver weekly reports to the AD, Sales and Patron Services
• Identify and attend appropriate tabling opportunities for OPO Group Sales
• Manage all group sales accounts, leads, and plans in Tessitura CRM
• Provide assistance with day-to-day Box Office needs for the Orlando Philharmonic and The Plaza Live
• Provide assistance with Will Call for night of show Box Office (OPO only)
• Assist with subscription renewal and acquisition efforts
• All other duties as assigned
Other Skills and Abilities
This position requires facility in the use of computer programs such as Microsoft Word, Excel, Outlook, Google, Slack, AXS Ticketing, and Tessitura CRM. Experience with Tessitura is preferred. An understanding of and belief in the mission of the Orlando Philharmonic Orchestra, and a strong appreciation for live orchestral music is essential. Deep knowledge of the Central Florida Community is preferred.
Equal Employment Opportunity: It is the policy of the Orlando Philharmonic Orchestra to employ the most qualified person available for a job. This policy recognizes individual differences and the specific demands of each position. The OPO has a firm commitment to extend equal opportunity for employment and promotion to all people without regard age, race, creed, color, disability, marital status, sex, national origin, ancestry, sexual orientation, arrest of conviction record, military service or any other characteristic prohibited by law except where a bona fide occupational qualification precludes employment.
The Group Sales Manager is a full-time, exempt, benefits-eligible position. Annual salary is $35-38K, commensurate with experience and qualifications. In addition, the Group Sales Manager will collect a commission of 6% for all group sales, excluding education concerts. The Orlando Philharmonic Orchestra offers 100% paid medical, vision, and life insurance, paid vacation, personal days, and sick leave.
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About Orlando Philharmonic Orchestra
Mission Statement: The Mission of the Orlando Philharmonic Orchestra is to enrich and inspire the diverse communities of Central Florida through the transformative power of live music.
About the Orlando Philharmonic Orchestra
Celebrating its 26th Anniversary Season in 2018-19, the Orlando Philharmonic Orchestra (www.orlandophil.org) is led by Music Director Eric Jacobsen and composed of accomplished musicians from around the world. The Philharmonic annually presents more than 170 live performances of classical, popular, and chamber music in venues across Central Florida. Known for its artistic excellence and community collaboration, the Philharmonic reaches more than 70,000 children, youth and families annually through its Young People’s Concerts, Symphony Storytime Series, the Notes in Your Neighborhood program, and free outdoor community concerts.
The Philharmonic owns and operates The Plaza Live, a multi-use venue with a 900-seat theater that also houses the orchestra’s administrative offices and rehearsal space. As a resident company of the Dr. Phillips Center for the Performing Arts, the Philharmonic will perform its primary subscription series concerts in Steinmetz Hall when it opens in 2020.
About Music Director Eric Jacobsen
Conductor and cellist Eric Jacobsen is in his third year as the Music Director of the Orlando Philharmonic Orchestra, where he has begun a new trend in creative programing and community engagement that has engaged a wider audience. Hailed by The New York Times as “an interpretive dynamo,” he has built a reputation for engaging audiences with innovative and collaborative projects.
Jacobsen founded the adventurous Brooklyn-based orchestra The Knights with his brother, violinist Colin Jacobsen, to foster the intimacy and camaraderie of chamber music on the orchestral stage. As Music Director, Jacobsen has led that inventive ensemble at venues ranging from Carnegie Hall and Ojai Music Festival to the Dresden Musikfestspiele and the Cologne Philharmonie. Their extensive recordings include Azul, with cellist Yo-Yo Ma, and the ground beneath our feet, on Warner Classics; the Grammy-nominated Prokofiev Violin Concerto No. 2 with Gil Shaham on Canary; and three albums for Sony Classical.
In demand as a guest conductor, Jacobsen has led or will lead Camerata Bern, the Alabama, Baltimore, Detroit, and Virginia symphony orchestras, ProMusica Chamber Orchestra, Deutsche Philharmonie Merck, Saint Paul Chamber Orchestra, Naples Philharmonic, and Silk Road Ensemble. He is also an Artistic Partner of the Northwest Sinfonietta and Music Director of the Greater Bridgeport Symphony. A dedicated chamber musician, as well, Jacobsen has toured the world and recorded numerous world premieres as a member of the venerated Silk Road Ensemble and the genre-defying string quartet Brooklyn Rider.