Audience Services Associate

Palm Beach Opera

Dedicated to producing live opera and educating the community.

West Palm Beach, Florida

Work Location: In-office

Opera

  • Full Time
  • West Palm Beach, Florida
  • Applications have closed
  • Work Location: In-office
  • Opera
  • $28,000
  • $33,000

Website PalmBeachOpera Palm Beach Opera

Dedicated to producing live opera and educating the community.

Audience Services Associate Job Description

This position is part of the Institutional Advancement Department and is a key member of the Box Office staff. This is a full-time non-exempt position with the added benefit of a flexible and reduced summer schedule. The Audience Services Associate works in close collaboration with all members of the Institutional Advancement Department, and reports directly to the Audience Services Manager.

Essential Duties and Responsibilities

·         Process ticket orders by phone and in person at Palm Beach Opera events.

·         Assist in managing the patron database.

·         Respond to queries by email and phone.

·         Process cash and credit card transactions.

·         Consistently provide excellent customer service to all patrons and respond promptly to customer inquiries and requests.

·         Receive and respond to a wide range of public inquiries, disputes, complaints, and special issues.

·         Assist Audience Services Manager with subscriber customer service.

·         Identify upgrade/upsell opportunities during the sales process.

·         Cultivate and process group ticket purchases, assisting Audience Services Manager.

·         Foster relationships with Audience Services Manager for potential and current group leaders to maintain and increase group ticket purchases.

·         Work with the Marketing & PR Manager and Audiences Services Manager to create and implement group marketing initiatives.

·         Assist with list pulling and data mining projects.

·         Handle daily bank deposits.

·         Attend expos and events as a representative of Palm Beach Opera.

This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

New Hire Qualifications

Personality

A cheerful, energetic, and enthusiastic problem solver who has a passion for sales and customer service. The ability to handle multiple priorities in high stress situations with a positive outlook.  Unique ability to anticipate patron needs and to make informed recommendations. Must enjoy working with the public and possess excellent conflict resolution skills.

Education/Experience

One to three years Box Office experience working with CRM-style ticketing systems.

Performing arts ticketing experience is a plus.

Business/Computer Skills

Proficiency in Ticketing or CRM applications (such as ProVenue, ChoiceCRM, Tessitura, Salesforce, Sugar CRM, etc.). Good working knowledge of Microsoft Office applications: Outlook, Word, PowerPoint, and Excel.

Other

Reliable transportation required.  Flexible schedule that will require working some nights and weekends during season.

Compensation

The salary range for this position is from $28K to $33K annually, depending on experience.

Please forward your cover letter and résumé in pdf format to:  pbohr@pbopera.org

Palm Beach Opera is committed to diversity, equity, and inclusion in all facets of the organization, and is an equal opportunity employer that does not discriminate based on race, color, national origin, religion, ancestry, sex, age, familial status, marital status, sexual orientation, gender identity and expression, disability, military service and veteran status, or genetic information.