Manager of Individual Support

Pittsburgh Symphony Orchestra

Pittsburgh, PA

Work Location: Hybrid: remote & office

Nonprofit Service Organization

  • Full Time
  • Pittsburgh, PA (Remote)
  • Mon, Jun 10, 2024
  • Work Location: Hybrid: remote & office
  • Nonprofit Service Organization
  • $47,000.00
  • $53,000.00

Website Pittsburgh Symphony Orchestra

Does This Sound Like You?
Are you a fundraising professional with a passion for the arts? Are you a strong writer and storyteller who also likes to dive into data? Do you want to work for an internationally recognized orchestra? If individual giving is what you do and teamwork is how you do it, consider a career as the Manager of Individual Support with the Pittsburgh Symphony Orchestra. This is a full-time, hybrid position based out of our office in downtown Pittsburgh.

Who We Are:
The two-time 2018 GRAMMY® Award-winning Pittsburgh Symphony Orchestra is credited with a rich history of engaging the world’s finest conductors and musicians and demonstrates a genuine commitment to the Pittsburgh region and its citizens. Known for its artistic excellence for more than 125 years, the Pittsburgh Symphony today is lauded as the region’s international cultural ambassador. The Symphony’s mission is to engage, enrich, and inspire through unparalleled live musical experiences and is committed to their values of excellence, inclusivity, integrity, celebration, and enjoyment.

The Manager of Individual Support is an integral part of the PSO’s Development Department and Individual Support team. Reporting to the Director of Individual Support, this position manages the Symphony’s grassroots individual giving to the Annual Fund (annual goal of approximately $700,000) via direct mail, digital fundraising, and telefunding. This role is a key liaison between the Development and Marketing teams.

Essential Duties and Responsibilities:

• Oversee direct mail communications, including crafting messaging, content design, list segmentation, and performance analysis for monthly renewals, quarterly new acquisition pieces, segmented asks, and Major Gift mailings.
• Manage all aspects of telefunding campaigns with external vendor, including lead generation, budget tracking, ongoing analysis and course-correction as needed.
• Plan and execute the department’s digital fundraising and stewardship efforts via email (solicitations, stewardship messaging, the Circle of Gifts newsletter), social media and enhancing website fundraising in tandem with the Marketing team.
• Manage and grow the Ostinato monthly giving program by building program awareness, expanding solicitation efforts, and creating engagement touchpoints.
• Design and implement a dynamic Patron Benefits & Engagement Events program to cultivate and steward individual donors.
• Collaborate with the Major Gifts team on the department’s moves management process to increase giving from mid-level donors via automated stewardship mail & email campaigns.
• Serve as the point of contact for Annual Fund donors via phone, email, and in-person at events and concerts.
• Monitor performance metrics to evaluate success and adjust fundraising strategies throughout the fiscal year.
• Build a strong relationship with the Marketing team to integrate fundraising campaigns with subscription & concert marketing activities.
• Other duties as assigned.

Required Education, Experience and Abilities:
• Bachelor’s degree with at least 3 years of fundraising or marketing experience with a proven track record of success.
• Advanced editorial, written, and verbal communication capabilities – the ability to tell the Symphony’s story to multiple audiences.
• Experience executing engaging direct mail, telefunding, and email campaigns.
• Experience with CRM systems and mass email software (Constant Contact, Mailchimp, Prospect2,etc). Familiarity/proficiency in Tessitura or other industry-specific CRMs a plus.
• Project management experience with a focus on maintaining timelines & hitting goals.
• Ability to foster working relationships to maximize communication, creativity, and innovation with internal and external stakeholders.
• Analytical skills, including synthesizing data to draw conclusions and make strategic decisions.
• Ability and willingness to work irregular hours, including evenings and/or weekends when necessary to meet team and organizational goals.
• Previous work in a nonprofit setting preferred.
• Knowledge of, or a desire to learn about, orchestral music is a plus.

Physical Requirements:
• Ability to work on a computer for extended periods of time.
• Ability to operate related equipment, i.e. computer, copier, scanner.

Compensation and Location:

This is a full-time, exempt position with an annual salary range between $47,000 – $53,000 depending upon experience.  We also offer a comprehensive benefit package which includes paid holidays, paid time off, health benefits, as well as retirement savings options.  Heinz Hall in downtown Pittsburgh is the work location for this position.  

Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law.

The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

The PSI recognizes that an individual with a disability may require a job modification/ accommodation to enable them to successfully perform a job function. Consideration will be given to such requests. Such requests should be directed to Human Resources.  

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