Manager of Individual Support

Pittsburgh Symphony Orchestra

Our Vision: Great Music in Every Life

Pittsburgh, PA

Work Location: Hybrid: remote & office


  • Full Time
  • Pittsburgh, PA (Remote)
  • Work Location: Hybrid: remote & office
  • Symphonic
  • $50,000.00
  • $53,000.00

Website pghsymphony Pittsburgh Symphony Orchestra

Our Vision: Great Music in Every Life

Does This Sound Like You?

Are you a fundraising professional with a passion for the arts? Do you want to work for an internationally recognized orchestra? If individual giving is what you do and teamwork is how you do it, consider a career as the Manager of Individual Support with the Pittsburgh Symphony Orchestra. This is a full-time, hybrid position based out of our office located in downtown Pittsburgh.

Who We Are:

The two-time 2018 GRAMMY® Award-winning Pittsburgh Symphony Orchestra is credited with a rich history of engaging the world’s finest conductors and musicians and demonstrates a genuine commitment to the Pittsburgh region and its citizens. Known for its artistic excellence for more than 120 years, the Pittsburgh Symphony today is lauded as the region’s international cultural ambassador. The Symphony’s mission is to engage, enrich, and inspire through unparalleled live musical experiences and is committed to their values of excellence, inclusivity, integrity, celebration, and enjoyment.

Job Purpose:

The Manager of Individual Support is an integral part of the PSO’s Development Department and Individual Support team. Reporting to the Director of Individual Support, this position manages the Symphony’s grassroots individual giving to the Annual Fund as part of the overarching strategy to expand and grow contributed revenue via direct mail, digital fundraising, and telefunding.

Essential Duties and Responsibilities:

Manage the PSO’s comprehensive broad-based giving campaign with an annual goal of about $1M from grassroots individual donors. These donors are crucial to growing the PSO’s donor pipeline via new and increased gifts.
Oversee the PSO’s direct mail program, including content creation, list segmentation, and performance analysis for both broad-based and segmented solicitations.
Manage all facets of telefunding campaign, including lead generation, budget tracking, ongoing analysis and course-correction as needed.
Oversee the Development department’s digital fundraising and stewardship efforts via email campaigns, monthly newsletters, social media and website presence in tandem with the Marketing team.
Design and implement a dynamic benefits & events program to cultivate and steward individual donors.
Collaborate with the Major Gifts team on the department’s moves management process to identify prospects and donors who can increase their gifts.
Analyze donor data regularly to inform strategic decision making. Manage and design performance metrics to evaluate success and ROI of overall individual giving program.
Manage and grow the Ostinato sustainer giving program.
Liaise with the Marketing team to plan joint ticket buyer/donor appreciation opportunities strategically focused on retention and acquisition in both areas.
Other duties as assigned.

Required Education, Experience and Abilities:

Bachelor’s degree with 3-5 years of fundraising or marketing experience with a proven track record of success
Ability and willingness to work irregular hours, including evenings and/or weekends when necessary to meet team and organizational goals
Experience executing engaging direct mail, telefunding, and email campaigns
Experience with CRM systems and mass email software (Constant Contact, Mailchimp, etc). Familiarity/proficiency in Tessitura or other donor management software a plus.
Advanced editorial, written, and verbal communication capabilities – the ability to tell the Symphony’s story to multiple audiences
Advanced project management skills, with an ability to maintain timelines and accomplish goals
Demonstrated teamwork attitude, with an emphasis on cross-departmental collaborations. Ability to foster working relationships to maximize communication, creativity, and innovation.
Analytical skills, including synthesizing large amounts of data to draw conclusions and make strategic decisions
Previous work in a nonprofit setting preferred
Knowledge of, or a desire to learn about, orchestral music a plus

Physical Requirements:

Ability to work on a computer for extended periods of time
Ability to operate related equipment, i.e. computer, copier, scanner

Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law.

The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

The PSI recognizes that an individual with a disability may require a job modification/ accommodation to enable them to successfully perform a job function. Consideration will be given to such requests. Such requests should be directed to Human Resources.

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