Special Events Manager

POSITION OVERVIEW
The Special Events Manager (SEM) is a key member of Plano Symphony Orchestra’s (PSO) team, focused on building customer and donor relationships. The SEM, with support from office administration, addresses patron and donor needs through high-quality customer service and event management, providing personalized service to engage and enrich their experience with the PSO. The SEM also has creative input for development and marketing campaigns across all mediums including print, social, and digital media.

This is a full-time, exempt position with a competitive salary and benefits package. The Special Events Manager will report directly to both the Director of Development and the Director of Patron Services & Marketing and work in collaboration with volunteers, board members, and event chairs.

This position requires duties performed in-office 9:00-5:00 pm weekdays. No work-from-home/remote option is available for this position at this time. Some nights and weekends required.

The PSO maintains offices at 1635 Dorchester Drive in Plano and has programming throughout the year at a variety of venues throughout Plano and surrounding communities.

RESPONSIBILITIES
The PSO is a leading regional arts organization and holds a unique place in the cultural landscape of North Texas, providing accessible arts engagement and community enrichment through world-class musical experiences and education initiatives. The Special Events Manager and all PSO employees are responsible for supporting our mission to inspire, educate, entertain, and involve our community in the enjoyment of great music.

Daily operations include:
• Manage special events/projects across departments including, but not limited to, the annual PSO Gala, donor stewardship events, Virtuoso Dinner, Dinner Under the Stars, etc.
• Develop and manage budgets for special events/projects.
• Cultivate, solicit, and steward donor/patron relationships.
• Directly interact with patrons, volunteers, and vendors via phone, email, and in-person.
• Sell and process subscriptions and single tickets.
• Provide customer service and support at concerts.
• Be knowledgeable of all Plano Symphony programming and events, including subscription concerts, the Family Concert Series, Education programs, Development events, and more.
• Maintain daily communication with PSO team.
• Participate in weekly staff calls to discuss and prioritize organizational activities.
• Other duties as assigned.

QUALIFICATIONS
• Excellent project management skills: ability to multi-task, track multiple projects, meet deadlines.
• Strong customer service mindset with the ability to effectively interact with diverse individuals and groups.
• Ability to work independently and in collaboration with other team members.
• Proficiency in data entry and communication using Microsoft Office software.
• Excellent written and verbal communication skills.
• Demonstrated writing/proofreading skills.
• Ability to manage a diverse range of personalities in a professional manner.
• Ability to manage a myriad of projects simultaneously.
• Strong interpersonal communication skills with a focus on diplomacy and conflict resolution.
• Adept at problem-solving.
• Bachelor’s degree preferred.
• Event management experience preferred.
• Experience with Spektrix or other Customer Relationship Management platform(s) preferred.
• Ability to work evenings and weekends as required for performances, events, meetings, etc.
• Passion for the arts in our community.

PAYSCALE
This is a full-time, exempt position with salary and benefits.
Annual salary: Mid-40s, commensurate with experience

HOW TO APPLY
For consideration, interested individuals should send a cover letter and resume to hiring@planosymphony.org, using the subject line “SEM Application.”

Any questions about this position may be directed to hiring@planosymphony.org.