Account Director – Venues

Location: Remote (US), preference for NYC
Travel: Required – venue site visits and client meetings across the country

We are seeking an experienced, client-facing Account Director to lead SINE Digital’s strategic relationships with Performing Arts Center clients across the US. This role will own both the commercial relationship and media delivery for venue clients, managing their digital strategy end-to-end.

You’ll work closely with internal teams (media, data, insights, paid search, programmatic, paid social, etc.) to deliver best-in-class results, optimize campaign performance, manage budgets and reconciliations, and ensure client satisfaction and growth.

RESPONSIBILITIES

Client Strategy & Relationship Management
Own the full digital strategy for assigned accounts
Act as lead client point of contact, understand their goals (ticket sales, awareness, audience development etc.), translate venue needs into media strategy and deliverables.

Media & Campaign Oversight
Oversee media plans across channels (search, social, programmatic, etc.), ensuring budgets are allocated efficiently.
Monitor campaign performance and identify opportunities for improvement; proactively make recommendations (creative, targeting, channel mix).

Team Leadership & Collaboration
Manage a direct report (Account Manager), by setting clear expectations, giving helpful feedback, and encouraging a positive, collaborative work environment
Effectively oversee and mentor team members, ensuring workloads are sufficiently monitored & prioritised to ensure deadlines are met
Provide cross-channel/dotted-line leadership over teams including Media Director, Search Manager, Paid Social Manager, Programmatic Manager, Data & Insights Analyst. Ensure collaboration, alignment and quality delivery.

Budget Ownership & Reconciliation
Own the media budget per account, track spend vs plan, ensure reconciliation of costs, manage any discrepancies. Ensure billing is accurate and delivered on time.

Performance Analysis & Optimization
Utilize data and insights to measure success, generate reports, and iterate on strategy
Work with internal Data & Insights function to develop hypotheses, test, and scale high-impact tactics.

Production & Market Insight
Because this role is specific to performing arts/Broadway tours, you’ll need to deeply understand the ticketing environment, audience behavior for live theatre, the seasonal rhythms of touring Broadway, partnerships with local venues, etc. Use that insight to guide strategy.

ABOUT YOU
Experience: 7-10+ years in digital marketing / agency environment; must have proven track record in leading accounts
Preferred industry: Prior experience in live entertainment / performing arts / theatre marketing is highly preferred
Channel familiarity: Deep experience with Meta (Facebook/Instagram), TikTok, Google Ads, DV360, paid social, programmatic. Familiarity with ticketing platforms (TicketMaster etc.), live event promotion, and analytics (Google Analytics etc.)
Leadership & Team Management: Demonstrated ability to manage multiple teams / functions, balancing direct report oversight and cross-functional influence
Communication & Client Management: Strong at building relationships, presenting strategy, negotiating scope/budgets, managing client expectations
Organizational Skills: Ability to manage up to 5 accounts simultaneously, each with its own campaigns, budget, calendar/touring schedule.

WHAT WE’RE LOOKING FOR
Deep knowledge of the performing arts or attractions venue space in North America, including marketing, ticketing, and CRM ecosystems
Proven success managing digital campaigns that drive ticket sales, audience growth or measurable ROI for similar clients
Experience handling media budgets and financial reconciliation
Demonstrated ability to use data and insights to continuously optimize
A collaborative mindset; able to work well internally across departments
Willingness and ability to travel
Strong communication, presentation, and commercial acumen.