Account Manager – Venues

Location: Remote (US), preference for NYC
Travel: Occasional travel required (venue site visits, client meetings)

As an Account Manager, you will serve as a key conduit between clients, internal cross-channel teams, and the account leadership. You’ll support the execution of digital campaigns, monitor performance, ensure data integrity, and assist with day-to-day client operations. You’ll also act as a support to the cross-functional team in realizing strategic goals for multiple venue clients.

You will support up to the same roster of accounts managed by the Account Director, helping to ensure smooth campaign delivery, accurate reporting, and high client satisfaction.

RESPONSIBILITIES

Client & Internal Communication
Serve as a regular point of contact for clients for day-to-day questions, status updates, scheduling, and issue resolution
Liaise between clients and internal media, creative, analytics, and tech teams to ensure alignment, dependencies, and timely execution
Participate in client calls, meetings, and check-ins alongside the Account Director.

Reporting & Insights
Draft weekly campaign performance reports (in partnership with media teams) — summarizing results, identifying trends, and making recommendations
Pull and validate data from multiple ad platforms and dashboards (Google Ads, Meta, DV360, TikTok, etc.)
QA campaign data: check for anomalies, pacing deviations, tracking issues, discrepancies in spend, creative flags, etc.

Budget & Financial Tracking
Manage pacing trackers, budget sheets, and spend forecasts for assigned accounts
Flag and escalate discrepancies, work with media teams and the Account Director to reconcile budgets
Help maintain spend vs plan visibility for clients and internal stakeholders.

Strategy & Support
Assist in drafting briefs, audience plans, channel recommendations, and optimization ideas
Provide support on administrative tasks: scheduling, client documentation, meeting notes, asset tracking
Support cross-channel coordination, ensuring dependencies, timelines, and handoffs are met.

Quality & Process
Ensure adherence to internal processes, checklists, QA protocols
Maintain and improve documentation, workflows, and templates for account delivery
Help with onboarding new clients or expanding campaign capabilities (new channels, tech integrations).

ABOUT YOU
Experience: 2 – 4 years in digital marketing / agency environment with proven experience managing client-facing digital advertising campaigns
Preferred industry: Prior exposure to live entertainment / performing arts / theatre marketing is a strong plus
Channel familiarity: Comfortable with Meta, TikTok, Google Ads, DV360, programmatic, and analytics (Google Analytics / dashboards)
Analytical skills: Able to interpret campaign data, spot anomalies, derive insights, and suggest optimizations
Organizational & multitasking: Ability to manage tasks across multiple accounts simultaneously, ensure deadlines are met
Communication skills: Clear written and verbal skills; ability to summarize performance, escalate issues, coordinate teams
Attention to detail: Strong QA mindset, meticulous in campaign setups, tracking, reporting
Team orientation: Comfortable working with cross-channel teams in dotted-line relationships; supportive collaborator
Proven practical knowledge of Google Drive and/or Microsoft Office Applications, especially Sheets/Excel and Google Slides/PowerPoint.

WHAT WE’RE LOOKING FOR
You become confident in the campaigns under your accounts: you can independently QA, pull reports, surface insights, and support optimizations
Weekly reports and performance summaries are delivered on time and with high quality, and clients see you as a reliable and responsive partner
You catch and correct discrepancies / data anomalies before they impact client trust
You help streamline internal processes (report templates, QA checklists, dashboards)
You create value by contributing recommendations and optimizations that improve key metrics (e.g. ticket sales, CPA, ROAS).