Patron Services Coordinator

With tens of thousands of tickets sold in our 23-24 season, our Patron Services Coordinators are crucial in helping current and future patrons experience world-class opera in a manner aligned with The Dallas Opera’s mission and values.

The Patron Services Coordinator is an annual, hourly part-time position (20-30 hours/week) that reports to the Patron Services Manager.

As a member of the Patron Services team, this position is primarily responsible for providing inbound and outbound customer service and sales support and requires proficiency in ticketing system processes and procedures, strong customer service skills, and flexible schedule to work in our administrative office during the day and evenings and weekends during performances, as required.

Primary Responsibilities
-Conducts inbound and outbound sales and customer service calls for all in-person and digital events and single ticket sales, including subscription acquisition and renewals
-Maintains ongoing training and proficiency in Tessitura ticketing system and all standardized procedures to -successfully complete accurate ticket orders
-Manages info@dallasopera.org email and voicemail inboxes and returns all messages promptly
-Promptly and professionally responds to patron concerns, special needs (including disability seating), requests and waitlist for series and seat changes, and refunds
-Assists patrons with non-ticketing related information in lieu of a company receptionist, such as donor event schedules, visitor information, and finding meeting locations
-Assists with preparing and mailing season subscription packets, single tickets, and performance information.
-Communicates patron needs and house seats to ATTPAC Front of House staff and prepares Box Office for all live performances, dress rehearsals, Family Operas, and Community Outreach events
-Works in-person Box Office for all performances and events
-Reliably and accurately manages Box Office cash handling responsibilities daily and at performances as needed.
-Attends and actively participates in all team meetings and meetings with direct supervisor as required
-Other tasks as assigned

Candidate Qualities

Traits and Characteristics
-Strong customer service skills, an empathetic and patient listener with a positive attitude and outgoing personality
-Must be a self-starter with the ability to anticipate and resolve common customer service issues
-Ability to multitask and maintain a quality of excellence in a time-sensitive environment
-Diplomacy, good judgment, and timeliness in resolving patron concerns and issue

Skills and Knowledge
-Minimum of 1-3 years of experience in direct customer service required
-Previous experience with Tessitura or other ticketing software preferred
-Knowledge of classical music, opera, and Dallas arts and culture a plus!
-Proficient in spoken and written forms of English communication. Spanish speaking preferred.
-Proficiency in Microsoft Office products (specifically Word and Excel) and collaborating in a Microsoft 365 environment
-Able to lift up to 25 pounds

Other Considerations
Compensation – $18-21.00/hour depending on experience
Education – Bachelor’s degree preferred.
Location – Dallas, Texas
Office Hours – Standard office and phone hours are 9:00 AM-5:00 PM, with some early morning, evening, and weekend hours during the production season. Hybrid/remote work may be offered on Mondays and Fridays when on-site attendance is not required, in accordance with office policy.
Website – dallasopera.org
Travel – Occasional

The Dallas Opera values diversity in the workplace and is committed to creating an equitable and inclusive work environment where employees are treated with dignity and respect. The Dallas Opera is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. This position will remain open until a diverse and qualified pool of candidates has been identified. Applications from populations underrepresented in the arts are strongly encouraged to apply.

To apply, please send a cover letter no longer than two pages and resume to recruitment@dallasopera.org, using the subject line “Patron Services Coordinator.” Please PDF files only. No phone calls please. The Dallas Opera does not utilize AI for the purposes of hiring and/or recruitment.