Website The Metropolitan Opera
This position coordinates the administrative functions of the Tele-fundraising department including full staff scheduling, departmental payroll, coverage of supervisory duties when needed, and other duties as assigned.
Prepare and submit payroll and bonus for all Local 210 reps and Telefunding Supervisors.
Maintain attendance records for Local 210 reps.
Maintain and generate caller schedules
Ticket orders, process gifts and handle other updates to constituent records in Tessitura.
Manage data entry of telephone pledges taken via auto dialer or paper; verify and correct orders.
Maintain, generate and distribute reports. Including those generated via text
Add new hires to dialer software, bonus application, & payroll system.
Manage Calling Floor when necessary
Coordinate dialer maintenance as required.
Supervise Telefundraising Reps
Distribute leads to Telefundraising reps
Monitor and Coach Telefundraising Reps
Organize and track progress of rep evaluations on a monthly basis
Run and distribute weekly contact and agent reports from the dialer
Assist with Tessitura, Noble Dialer, and Subscription Sales Trainings. Log trainings.
Provide inbound phone coverage as needed, including handling calls from the callback line.
Coordinate maintenance of call center equipment and manage inventory of campaign materials, including forms, paper leads, supplies, etc.
Maintain office files and expense records, process invoices for payment, and coordinate general office activities.
Process mail and interoffice correspondence.
Other duties as assigned.
Skills & Qualifications:
B.A. degree, or equivalent, preferred.
Computer literate, Proficiency in Microsoft Office Suite; knowledge of Tessitura preferred strongly preferred
Experience in a fast paced environment
Excellent interpersonal, organizational and communication skills both written and verbal.
Call Center experience
The Metropolitan Opera is a performance venue that requires employees working in the building to have obtained a primary series of a COVID-19 vaccine considered effective by the Centers for Disease Control and Prevention (“CDC”) and/or the World Health Organization (“WHO”) at least two weeks prior to coming onsite to the Met.
Energetic team player who works well with all personality types
Attention to detail
Ability to work well under pressure.
Weekend work required.
The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.
The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.
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